1st United Credit Union Bancroft Ave, San Leandro, California

1st United Credit Union Reviews

3.8 stars based on 12 reviews

Featured Comments:

• A

  Aloha Mama

  5.0

  Very satisfied with this branch and the bank itself. The service is better than the bigger banks.

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  Response from the owner

  Great feedback. Thank you.

• K

  Kendrya Co

  1.0

  This is the worst low down dirty shadest credit union to do business with I would rub my pennies together and put them in the dog house before I allow them to do any business with me they are the worst of worst in my opinion and they don't know there products 🙃

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  Response from the owner

  Hi Kendrya. We appreciate your feedback and take it very seriously. I'd like to try to assist you further to resolve the issue you are experiencing. Can you please email me additional details at [email protected] and I can escalate your concerns. Thank you, Lisha F., Communications Manager

• A

  Alysha Veney

  3.0

  Your employees don't share your mission. I have had multiple issues with this bank since I joined. ATM always down, even cut off on me in the middle of a deposit to update. Then today I went even to withdrawal funds because the ATM (surprise) wasn't working and she says they can't cross with other banks they don't have the system address and that I would have to use the ATM I told her its not working she said "yeah well that the only way"

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  Response from the owner

  Thank you for alerting us to your concerns. We will escalate the ATM issues to ensure they are repaired and fully functioning. If you frequently visit the ATM in the mornings, note that we service them between 8:15-9:00 a.m. and they may be unavailable during that timeframe. I have also forwarded your feedback to our branch leadership team to address. We want you to have the very best service and your feedback will help us to improve.

More reviews (9)