Atlantic Union Bank W 21st St, Norfolk, Virginia

Atlantic Union Bank Reviews

2.7 stars based on 8 reviews

Featured Comments:

• C

  Christine Twyne

  5.0

  I want to say thank you to this Bank I am,76 years old , They have taken care of me for years.When I hadu day care.Now I no longer work They still take great care of me Thank you Brian.I call you all the time. All month long Checking on my account You never act like you do not want to talk to me.You are a blessing to me.Thank you so much Be calling you in a week you help make a Senior person happy to be in such great hands God bless you Mrs Pelzer yt Month, Over and Over again

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  Response from the owner

  Hi Christine! hank you for taking the time to provide amazing feedback on the service provided by our team at the Ghent Branch, we really appreciate it. We are so happy to hear of the customer experience provided& will be sure to share this feedback with the team. Thank you for your loyalty to Atlantic Union Bank and please let us know if we can be of any further help in the future. Have a great day! -Maiya

• j

  john maddison

  1.0

  BAD BANK. Took forever for money that I put in the atm to post to my account

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  Response from the owner

  Hello John. Thank you for reaching out regarding your ATM deposit. Unfortunately ATM deposits, including those made with cash, are not available immediately and we apologize for any inconvenience this may have caused you. Immediate availability for cash deposits through the ATM is an enhancement that we are currently working on to provide in the future. When a deposit is made in the ATM before 4pm on a business day, the deposit would be available in the account on the same day between 5 and 6. I apologize for any inconvenience this may have caused you. Thanks-Maiya

• s

  susan kendall

  1.0

  The man Issac refused to help me with verifying my address. I have not received my debit card in the mail and was trying to make sure they had the correct address on file, as I recently moved. He asked me to verify my full name, phone number and possible address. I did; I even gave him both addresses to make sure. Then he asked for my social security number, I explained to him that I do not feel comfortable with giving out my social security number over the phone. Issac then said “well if you don’t provide me with your information then I can’t do anything for you”. I asked to speak to the branch manager then his tone became aggressive as he huffed and told me she was busy. OK, I emptied out my account and closed it. Is that enough verification for you Mr.Issac?

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  Response from the owner

  Hi Susan, we are sorry to see that you gave us 1 star based on your experience. For security reasons we do ask for several key pieces of information in order to identify individuals who call in as the authorized account holder. If we are not able to obtain this information we must ask that that individual comes to the branch so we can verify them in person. We would be happy to look into this further for you, if you would like you can email us at [email protected] and we can chat further. Thanks! - Leah

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