Bank of America Financial Center Saratoga Ave, San Jose, California

Bank of America Financial Center Reviews

2.0 stars based on 46 reviews

Featured Comments:

• J

  Jayashree Narayanan

  5.0

  Helpful staff; got us in without an appointment, advised on different options and actually saved us money :)

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  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^chris

• R

  Ramin Moazeni

  1.0

  The people at this branch are incompetent. I had 2 recent horrible experiences here. 1) I had a check from my mom to deposit into my own account, they tell me she does not have sufficient funds and they cant tell me how much is in the account. I call my my mom, and she checks her account and she has ENOUGH funds. I had to go back and confronted them with my mom over the phone. They finally made it work. Just 2 trips to this bank to get a check deposited. 2) I had a check under both my mom's name and myself. She signed the back of the check and I went to the bank, presented my ID, endorsed back of the check so it can be deposited to my mom's account. I was told, no sorry, your mom has to be here. Went to another BofA branch and no problem with the deposit. These people just want to hassle you and they are truly incompetent

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  Response from the owner

  Hi, Ramin. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• M

  Mary Omnes

  5.0

  Go there to pay my credit card bill. Also this is where I bank. I can go there to get my money 💰out. I just love that there is no line when I get there. I go there with my walker and if there is a line the manager always let's me go in because I am handicapped ♿. My Bank of America is in the Pruneyard. Thank you 😊 Bank of America for such good service. 👍 My name is MARY

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  Response from the owner

  Hello Mary. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^mark

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