Bank of America Financial Center Castro St, Mountain View, California

Bank of America Financial Center Reviews

3.1 stars based on 43 reviews

Featured Comments:

• T

  Timur Taimasov

  5.0

  Very good service, friendly staff, good location. I came to this department on a recommendation and did not regret it. I opened an account for the first time. My manager was Wessy Seblega, a high-class specialist. Many thanks to all BANK OF AMERICA employees! SINCERELY! Very good service, friendly staff, good location. I came to this office on the recommendation and did not regret. I opened an account for the first time. My manager was Wessy Seblega, high-class specialist. Many thanks to all BANK OF AMERICA employees! SINCERELY!

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  Response from the owner

  Excellent! Thanks for letting us know how helpful Wessy was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^christian

• C

  Christina Jensen

  1.0

  I've been a long time BofA customer and this is the worst branch I have ever visited. The customer service is abysmal. With several branch locations closing in the area, it is frustrating that this location is rarely able to help with simple transactions like getting change.

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  Response from the owner

  Hi Christina, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• J

  Jeffrey Liang

  2.0

  This place is absolutely chaotic. Too busy / crowded. I waited almost an HOUR in line. There’s just ONE bank teller serving more than a dozen customers waiting in line. Had I know it’s this bad, I would have driven 10 miles to another branch, or just walk to the Wells Fargo next door. While waiting in line, I saw a man trying to follow a banker into a restricted area, and two bank employees used their body to block the door. The man probably didn’t see a armored car driver just carried a huge bag of cash? into that area minutes ago, so the bankers cannot let him get too close. The man repeatedly tried to argue with the banker while they kept telling him to back off and they will get back to him later. I was so scared that I thought I was going to witness a bank robbery or shootout. Fortunately the man came to his senses after a few minutes and backed off from the door. Then, I saw an elderly man claiming he’s got <chronic disease that make him vulnerable to covid> and he’s so scared of covid that he wears mask when sleeping. The unmasked bank teller coughed at least thrice into her elbow. No doubt that made the man uneasy. By the time I left, the time was 15 minutes to their close time. More than 20 customers were still waiting. I wonder whether the bankers will work overtime, or the customers will be turned away after waiting for a long time.

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  Response from the owner

  Hi Jeffrey. We know your time is valuable and apologize for the extended wait time. We appreciate your feedback, as we’re always looking for ways to improve our clients’ experience. Please visit https://t.co/41WYUmHvxx to locate an alternate financial center near you. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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