Bank of America (with Drive-thru ATM) W Gray St, Houston, Texas

Bank of America (with Drive-thru ATM) Reviews

2.2 stars based on 35 reviews

Featured Comments:

• D

  Deborah Reevey

  5.0

  On Friday August 27th at 3:45 pm I arrived at bofa branch located at 1905 West Gray St, Houston, Tx. I came to branch office because I needed assistance uploading my documents due to mortgage loan. At front desks I was greeted by Belinda Luna a branch manager. I was worried whether Ms Luna would be eager to help because I had a lot of documents & office was closing in 15 minutes. She didn't let that faze her she charged right in at tasks at hand. One of things I noticed about Belinda from previous interaction she provides customer service with smile. How rare right! Belinda also assisted me in retrieving my rental history from my leasing web to email to lender. I was able to accomplish everything I set out to do this visit in large part due to Belinda Luna. Belinda provides excellent customer service & has sincere interest in assisting customers with their concerns. She is a real asset to her employer Bank of America.

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  Response from the owner

  Hi Deborah. Thanks for letting us know how helpful Belinda was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines

• M

  Miriam Murphy

  1.0

  I used to love this branch, but my experiences lately have been awful, and I may change banks. Yes, we are all effected by Covid, but there is no excuse for making contact with your bank so difficult. one has to try again and again to get someone on the phone, there is no notary, and one has to make an appointment to see someone. i had an appointment at 2.30 today. I am disabled and got a cab. On getting there the bank was closed due to NO RUNNING WATER! Why didn"t someone notify me, so that I didn't waste money and time. I actually cried, and the cab took me home again. Miriam Murphy, a customer for many years.

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  Response from the owner

  Hi Miriam. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

• V

  Valerie

  1.0

  No notary public at this location? 🙄

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  Response from the owner

  Hi Valerie. We apologize for any inconvenience Please visit https://t.co/41WYUmHvxx for updated information and services regarding your local financial center. ^marty

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