Bank of America (with Drive-thru ATM) Washington Ave, Houston, Texas

Bank of America (with Drive-thru ATM) Reviews

2.5 stars based on 48 reviews

Featured Comments:

• L

  LaTasha Taylor

  5.0

  Today I had a frustrating issue at the branch, and I could have easily been turned away. But luckily I was referred to an employee by the name of Mr. Brandon Artis that truly shined bright and proved that he sincerely cared about helping me and my husband. He went above and beyond the call of duty to ensure that everything possible was done to solve our problem. A stellar employee. Highly recommend him for all of your financial solutions. He will take GREAT care of you. 👍🏽👍🏽

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  Response from the owner

  Thanks for letting us know how helpful Brandon was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^mark

• J

  Jason Fang

  1.0

  The customer service here has gone way down hill. The lines are so long. These big banks are able to obtain customers by their size and scale. But they take their customers for granted. Its hard to compete against the ubiquity of BofA's atm network. So they feel like they can just do whatever they want and jerk customers around. As a person of color, I wait for like 15 minutes for the teller. She started doing some task the moment she saw me. The line got longer behind me as I waited. Then when it finally came my turn to only other teller on duty. She finally took her next customer, a white man. These tellers are just completely racist!

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  Response from the owner

  I'm sorry to hear about your experience with our financial center team. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica. In the future, you may also be able to save time at the financial center by using an ATM, enrolling in direct deposit or by using online/mobile banking. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• R

  Robert Shipman

  1.0

  Terrible customer service. DO NOT BANK with BoA!!! - edit - thanks for the automated response to the bad review. I am not interested in actively following up with your organization. Rather, I would prefer you adjust your policies and train your people to take care of customers the first time, when they’re there in the lobby. I do not have, nor will I ever have, an Account with BoA because of the lack of customer friendly policies and the lack of welcoming, accommodating staff. A resounding “no” was all I was told today. You are in a SERVICE industry. It is literally your JOB to meet and exceed the needs of current and potential customers. None of what I experienced today (and previous interactions with BoA) leads me to believe customer relations matter to your organization.

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  Response from the owner

  Hi Robert. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

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