Bank of America (with Drive-thru ATM) Old Gallows Rd, Vienna, Virginia

Bank of America (with Drive-thru ATM) Reviews

3.1 stars based on 31 reviews

Featured Comments:

• r

  redfront

  5.0

  Had an issue regarding monthly maintenance fee due to policy changes. So, I visited the location to figure out what was going on. Ms. Robyn Bowman explained what happened to my bank account and took care of the issue I had in a very professional manner. I have been a BOA customer over 20 years and have not met great employees like her. Very impressed. Kudos to her!

  ---

  Response from the owner

  Hello. Thanks for letting us know how helpful Robyn was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^jazmin

• J

  Jayck M1978M

  1.0

  The wait time for banking services just gets longer & longer by the day! Some people just don’t have all the time between 9am-4pm!! Services should be faster or normal like it used to be!

  ---

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• A

  Alex Sun

  5.0

  Bank of America's Platinum benefits are second to none, but they pale in comparison to the service I received in my most dire of situations. On Saturday July 17th, I was scheduled to close on a house and needed to wire funds. Unfortunately, I didn't have the foresight to set an appointment to make the necessary wire transfer. That morning I arrived at the branch at 1934 Old Gallows Rd in Vienna, Virginia. After asking for assistance, Sahar Austinson and Nasila Sultani informed me they were completely booked for the day. The only words I could utter were "I need to get this done today" with a piercing stare. They began calling other branches who were unfortunately also completely booked. Sahar and Nasila quickly reviewed their list for the day and moved resources to work things out. They quickly began working with me to complete the wire. Even though I wasn't the most pleasant person at that time, their calm demeanor helped put me at ease. I always felt I was in good hands and needn't worry. While going through the process, there was a bump in the road but Sahar and Nasila were dedicated and found a way to make things work. Sitting in front of their desk, I felt guilty for getting so much of their time and their unwavering attention. At the end, my guilty feeling was exasperated when they apologized for the bump and waived my transaction fee. I was absolutely floored. I would have happily paid extra for my lack of preparation. The concept of paying nothing was something that took me a few minutes and questions to comprehend. I had never and will likely never feel that type of customer satisfaction again. As I'm writing this in my new home, I know my house will serve as a constant reminder of the undeserved service that day. Regardless of what happens in the future, I will be forever grateful and be a loyal customer because of it. Thank you,

  ---

  Response from the owner

  Thanks for letting us know how helpful Sahar and Nasila was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well and we value having you as a client.

More reviews (28)