Bank of America (with Drive-thru ATM) S Robert St, West St Paul, Minnesota

Bank of America (with Drive-thru ATM) Reviews

3.4 stars based on 13 reviews

Featured Comments:

• B

  Becca Frolicking

  5.0

  I had my identity stolen and email accounts hacked, hence why I am using the alias above. I came into Bank of America to pay a mortgage and Owen Peterson was extremely helpful. He helped me to secure my account, he gave me tips on how to keep my account safe. I appreciated his help while going through this crisis. He also is easy on the eyes and smelled pretty good. It was the only highlight to the disaster I was going through.

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  Response from the owner

  Hi Becca. Thanks for letting us know how helpful Owen was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• P

  P Stells

  1.0

  This was the worst banking experience ever I was racially profiled in February by Owen and the supervisor at the time when withdrawal money from my own account I was treated with such disdain I felt like I was being interrogated. I had proper ID but was still asked to get my phone out of the car to send a message and it that wasn't enough I called another B of A rep on the line to verify I'm sure we can get a copy of the recording. The bank is located on 1994 Robert St Paul MN I haven't been back since I have to go today 😢 and I dread it..That experience took 30 to 40 min I was so upset I left in tears because I then knew what it was because of the color of your skin.

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  Response from the owner

  I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^matt

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  Mason Y

  5.0

  Great experience with this branch. Compared to the other branch in st Paul, night and day difference Jared helped us get a bank stamp for a government form (US Treasury) for purchase of I bonds and EE bonds. He stepped in to help us as the first representative was confused about what we needed. Will be visiting this branch from now on. Thanks for the proactive customer service!

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  Response from the owner

  Hi Mason. Thanks for letting us know how helpful Jared was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^marty

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