Bank of America (with Drive-thru ATM) Los Alamitos Blvd, Los Alamitos, California

Bank of America (with Drive-thru ATM) Reviews

3.2 stars based on 17 reviews

Featured Comments:

• d

  dane harris

  5.0

  Great! Bank open a lot more than most

  ---

  Response from the owner

  Hi Dane. Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^susan

• G

  Gary Deal

  1.0

  I needed a notary and my branch in Long Beach does not have one, so I called the Los Alamitos branch (used to live across the street). I navigated the menu and no one answers. Ever. This is the second time within a week I've needed their services and needed to ask a question prior to driving over. Forget it, no one answers. I do not understand why someone cannot at least answer, take your name and call you back. Supposedly I'm a 'preferred customer'; I'd hate to see how a 'regular customer' is treated. After waiting 16+ minutes. I hung up, and WAS pleasantly surprised someone DID call back! I asked if a notary was available, was put on hold, and then told the notary was all booked---this at 9:30 A.M ! How long does it take for someone to review your document and notarize it, 10-15 minutes?! No, I'm NOT making an appointment next week, I need this notarized today. I ended up googling notaries nearby and within the HOUR, had my document notarized! Just lousy service all around, in my opinion, by Bank of America. And I have been a customer for decades, and have always loved them! But please, at the very least, ANSWER THE PHONE. Sometimes you have a question BEFORE you go online or drive over! When no one answers the phone, the message to me is, we don't need your business, and we will get to you whenever we feel like it. I hate to think I might need to shop around for a bank that WILL at least pick up the phone. Please be better than this. Thanks!

  ---

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• T

  Teresa Scott

  1.0

  I totally agree that it's the worst branch !!!! Incredible long waiting while Mexicans tellers are just checking emails and others things on their computers creating long lines of customers. The worst costumer service!!! and the supposed to be manager from today in the morning, just more idiot than any other employee... zero education and availability to manage a Bank.!!! You really should close your branch!! By the way, I went there just to cash a check, of course I don't have an account with the worst bank on the planet!!!

  ---

  Response from the owner

  Hi Teresa. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

More reviews (14)