Bank of America (with Drive-thru ATM) E John W Carpenter Fwy, Irving, Texas

Bank of America (with Drive-thru ATM) Reviews

2.6 stars based on 34 reviews

Featured Comments:

• R

  Robin Hurt

  5.0

  Quick and friendly service! I just wish they were still open on Saturday or later during the week.

• S

  SUHO CHOI

  1.0

  Lets get down to business. I am the HUN.

• a

  anastasia holl

  1.0

  I came here to get out specific denominations of cash, something that should take like 5 minutes. My teller was a little patronizing and slow. But the thing that made me really uncomfortable was the woman in front of me (AAPI) in line told the staff she wanted to open a bank account for her son (a minor). They said OK! And let her wait in line. Then, a white woman comes in with her daughter and sort of bucks the line by standing to the side and making a big stink. She said she wanted to open an account for her daughter, they said all the bankers are fully booked today and she had to go online to make an appointment. She said “I’ve tried calling every Bank of America in Irving and no one answers their phones.” So one of the tellers offered to help her open one, effectively cutting 3 people in line (some of whom, like I mentioned, were waiting for the same service). AFTER ALL THIS and after like 20 minutes of waiting, a staff member returned to the AAPI woman and let her know she couldn’t open an account without her son present. I’ve never heard of this rule and can’t find it anywhere online, and also wonder why they waited like 30 minutes to tell her this, conveniently IMMEDIATELY after they let someone cut in front of her to receive the precise same service. Felt very much like an “oh no, we have to save some face” moment. Also, there were other bankers walking around chatting with people who could have helped either of them, instead of one of the tellers going out of commission and letting the line back up (most of us came in close to an hour before closing, and left close to closing). Combine this with reduced hours, I’d say this branch is understaffed and poorly managed. I go to BoA branches all around the country for work and honestly this was the worst time I’ve had.

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  Response from the owner

  Hello Anastasia. I apologize for your experience and your feedback will be escalated. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

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