EFG Companies W John W. Carpenter Fwy, Irving, Texas

EFG Companies Reviews

4.5 stars based on 554 reviews

Featured Comments:

• A

  Andrew Spring

  5.0

  just spoke with Nicole in the claims department and I was lucky enough to actually get Nicole on the phone twice back to back when I had to call back when i had more questions. she was very clear and detailed in her response and suggestions and knows her job perfectly. normally I do not look forward to calling extended warranty's but both calls to EFG were the most pleasant experiences iv had all day.

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  Response from the owner

  Thanks so much, Andrew! We are glad to hear about your experience, and thank you for sharing it. Have a wonderful day!

• N

  Nightwing_RT

  1.0

  Worst service ever. 1. They didn't want to pay for the damages because my tire size was " a hair" bigger than factory. 2. They decided to get a used transmission for the first replacement which was fine but the transmission didn't have 2ng gear, so they bought another 1 and that 1 got lost in shipping, bought a 3rd transmission and that 1 didn't have 5th gear..it took them 3 tries to finally pay for a new transmission they could have been warrantied out through a ford dealership. My ford mustang, my daily driver has been sitting at the shop for 3month due to this company being cheap and also wouldn't return my calls to work out a deal upon the situation.

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  Response from the owner

  Good afternoon and thank you for your review. We need some additional information, like the name on your contract or contract number, so that we can answer your questions. Please contact our Senior Manager of Client Services, Scott K. at 972-445-8335. He is looking forward to your call!

• C

  Chuck Stafford

  4.0

  I bought a platinum extended warranty through Cadillac of Arlington with these people. It was almost 3000.00 in May 2020. In June 2022 my car needs new struts per the Dealer and this warranty specifically says it covers struts but since the dealer wants 6000 to replace them , they will not honor the warranty. I have not been able to get a refund or help from anyone yet. Doug the claims manager tells me it looks like a shock to him not a strut but the service manager at the dealer, Auto Zone , Orileys and the parts department at the dealer says it is a strut. I would not do business with these people under any circumstance going forward. Update , 6-27-2022 , As of today my vehicle has not been fixed but Chris P has been working with the dealer to get this resolved. He has promised me it will. I will update as soon as my vehicle is fixed. Thus far i am very pleased with his efforts to do so. Update , 7-1-2022 , My vehicle was repaired under warranty. Chris P did a great job in talking with me and the dealer to work out this problem. I would highly recommend if you have any issues , He is the go-to guy with EFG . he is definitely there for the customer.

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  Response from the owner

  Good morning Chuck! We appreciate you reaching out to us and working with Chris P. - and thank you for your kind words about Chris and the help he provided. We hope you have a great weekend!

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