Bank of America (with Drive-thru ATM) Mission Gorge Rd, Santee, California

Bank of America (with Drive-thru ATM) Reviews

2.3 stars based on 39 reviews

Featured Comments:

• d

  d Imperial

  5.0

  I would like to commend relationship banker Maryam Naoomi for going out of her way in helping us get the bank certification. The local branch could not issue such certificate as they are not authorized and has no capability to do so. It's only possible for the client to request it over the phone. But it was so difficult dealing with the people at the legal department and different persons seemed to treat and handle it differently. I tried to do it several times on different days and times but mostly given a hard time, they seemed just intent not to give the certificate despite the legitimate reason provided. When I could not get it from the local branch, Maryam did a further research unbeknownst to me in the next few days intending to help us actually get the certificate. She was able to do the request through their system online chat with the legal department but she experienced the same difficulty I had, despite the fact that she is an officer of the bank, that we (the client) were personally in front of her and that she's looking at the documents we brought to prove the legitimacy of the request. The person at the legal department just won't listen to the reasoning and he just kept going in circles. Maryam did all her best and very patiently explained the situation to him to no avail. The guy abruptly and rudely ended the chat. Maryam did not stop there despite spending a long time already and even sacrificing her lunch break, but instead she contacted the legal department again. The last person she chat with (I think his name is Jack) was easy to deal with and he issued the certificate in no time. So I highly commend Maryam Naoomi for giving us an excellent and extraordinary client service, and Jack from the legal department who was very reasonable and easy to deal with.

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  Response from the owner

  Hi. Thanks for the review! We apologize for your initial experience in trying to get your account inquiry resolved. We’re glad to hear about your great experience with Maryam. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• L

  Lisa Ramos

  1.0

  The hours are awful. Most people work 9-5 and try rushing to the bank before it close…The bank now closes at 4 pm and not open on weekends. How are working people supposed to take care of their banking needs. I mean really, Open a couple of hours on Saturday is better than none. What’s going on B of A???

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  Response from the owner

  Hi Lisa. We apologize for any inconvenience during this difficult time. We remain open to serve our clients while implementing changes such as limited hours and staff. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• A

  Alice Murray

  1.0

  Went to the bank today, Jan 7th 2022, and they had one teller-the merchant teller was helping the manager. The line stretched from one side of the bank to the other-about 15 people. Long wait-totally ridiculous!

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  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jesse

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