Bank of America (with Drive-thru ATM) Harbour Pointe Blvd, Mukilteo, Washington

Bank of America (with Drive-thru ATM) Reviews

2.6 stars based on 25 reviews

Featured Comments:

• S

  Squeeze

  5.0

  Props to the two Russian workers there, always helpful hella friendly

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  Response from the owner

  Hi. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^marty

• E

  Elena Glazova

  5.0

  I don’t understand why there are so many bad reviews. This is my Favorite bank, the closest one to my house, the employees are always very friendly, always ready to help, all my problems are solved very quickly, even without an apointing. Joseph is super professional! Natasha is always kind and ready to help. I don’t remember the others by name, but all the guys are cool!

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  Response from the owner

  Excellent! Thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client.

• O

  Oxana Sinyavina

  1.0

  Rude rude rude. I went there 3 times, 1st time the deposit was done quickly and everything went ok. 2nd time line was out of the door and the teller was slow and needed some training. I figured I would give it another chance. 3rd time, no line (great!), got the same teller and she was jut rude. Wow, no customer service skills whatsoever. I gave her the check to deposit and showed a copy of the invoice with account and routing numbers; after starring at her computer screen for 15 mins and not being able to figure out how to make a deposit into commercial account, she had to ask for help from her co-worker. It only took 30 seconds after that. At the end she made several comments about how I should not waste her time and provide all of this info when I come in next time. I have never ever heard a teller telling me that I am wasting her time. She kept making remarks even after I turned away and was walking out of the door. I am still shocked. Of course, I will never go back to this teller. Even if I have to wait in line longer... The other teller was helpful and nice.

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  Response from the owner

  Good morning Oxana, we value your business and are sorry to hear of your experience. We'll most certainly be sharing your feedback with our leadership team and would like to learn more so we can improve. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Please message your name, ZIP code, phone number, and best time to contact you. ^michael

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