Bank of America (with Drive-thru services) N Valley Mills Dr, Waco, Texas

Bank of America (with Drive-thru services) Reviews

3.0 stars based on 36 reviews

Featured Comments:

• D

  Diego QR

  5.0

  The drive-thru is quick and easy! Great job!!

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  Response from the owner

  Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. ^nicole

• L

  Lakisha Hughes Rolfe

  1.0

  I would rate less than 1 star if I could. My husband and I went into this branch on 12/23/21. He had drawn money out of his 401K and we wanted to deposit it into our checking account and see if we could possibly use some of it due to the fact that we were traveling for the holidays and it never hurts to have a little extra just incase something comes up (we live in a small town no BOA we either deposit over the mobile banking app or drive to a BOA). We knew that there was going to be a hold time placed on the funds due to the amount (no problem we had done this before a few years back so we expected it). We were told by the clerk inside the bank that $200.00 would be available to us the next day (Christmas eve🤨🤔...ok). He then he gives us a print out of when the remaining funds will be released (We have the print out). I make arrangements to pay so bills based on what we were to and the print our that I was given. We spent some extra money over the holiday with the family (BECAUSE WE THOUGHT WE COULD!!!). Needless to say there's not a penny of that $7,000.00 released anywhere in our account and today is 12/30/21. Our cell phones are off and there are other items being declined for insufficient funds. I'm going to see if I get any results today. I'm the type of person who will give anyone a chance to fix a problem, but if I feel like you just flat out don't care or aren't willing to take responsibility for your part in a situation. I'll do everything in my power to get justice, and I don't care how long it takes.

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  Response from the owner

  Hi, Lakisha. We are sorry that we did not meet your expectations & we appreciate you taking the time to send your feedback as we’re always working to improve. We strive to provide next business day availability for check deposits. However, when the decision to place a hold is determined at a later time, a Notice of Hold is mailed no later than the close of the business day following the business day on which the hold was placed. The notice lists the reason for the hold, the amount that’s being held, and when the funds will be available. The notice can also be viewed online under the Statements & Documents tab in "Notifications and Letters". If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy

• W

  William Sells

  1.0

  I am in awe of this banks level of incompetence. I went in to do foreign currency exchange and was blown away. They were completely clueless about the currency. They didn't know the denomination, exchange rate, or even what country the currency belonged to. All of this information being readily available with a quick Google search. After about an hour of stunningly lackluster results they offered me about 40 percent of what it was valued at. Needless to say, I walked out blinded by the what has to be the most mind numbing experience at a bank ever.

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  Response from the owner

  Hi William. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines

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