Bank of the West California St, Omaha, Nebraska

Bank of the West Reviews

2.6 stars based on 8 reviews

Featured Comments:

• T

  Tina Ray

  5.0

  Due to a systematic error, a payment for my Bank of the West was not properly applied. Bank manager Kyle Soares and his team was thoroughly professional and diligent in dealing with my concerns and issues...will not leave Bank of the West..and I recommend Bank of the West California Street location to anyone in need of banking services...

• A

  Anthony Christaldi

  1.0

  Sent a payoff amount for a loan to this address and when we call to see if the check is being processed, they have no way to get a hold of the location the payment is mailed to. So the customer service number to call for loan information cannot contact this particular location and apparently this bank does not have the ability to make notes on the account to mark the account as having received payoff. A manager, Mike, told us he could see the check on Tuesday, then we call back on Friday, he said he never said that and can't see the check until it posts. So this bank doesn't make notes that payoff amounts were received and being processed? And departments can't communicate with each other to find out where the payoff checks are? Oh, and when they don't like that you want answers, they simply hang up the phone. Horrible customer service and horrible organization. And the corporate number doesn't answer their phone to speak to anyone higher...Apparently the manager Mike is the highest, so when you get no answers with him, you're just stuck waiting and hoping the check gets applied properly. They have until Tuesday to apply the check to the account, or we'll have to do the leg work and find out of the check written was cleared and then contact Bank of the West again and tell them it was cleared and it needs to be applied to our account. This is the most unorganized bank I have ever had to deal with and will never use them for anything in the future. Beware if you chose to do business with this bank.

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  Candy Joyner

  1.0

  I've been waiting since March for a refund owed me since my rv was totaled out by insurance. I've called every week since then and I still have no money. They don't even deserve one star but knew I couldn't comment is no stars. I'f you need a bank, my recommendation would definitely NOT BE THIS ONE Finds a reputable bank. STILL WAITING ON MY MONEY TO BE RETURNED.

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