Capital One Bank Crescent Park Dr, Gainesville, Virginia

Capital One Bank Reviews

3.6 stars based on 11 reviews

Featured Comments:

• J

  Jill Namename

  5.0

  These people saved my butt! I made it to this branch with only two minutes until closing and everyone was beyond friendly and welcoming. I had multiple transactions i had to do, that were imperative to making our closing date on our new family home, and Yrene was knowledgeable and efficient. Their whole team came together to complete my unusually complex document requests, and stayed past their closing time to assist me. Thank you so much! 5 star staff and service!!

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  Response from the owner

  Jill! This review made us grin ear-to-ear. We're so glad that we were able to help you out, especially on such a time crunch, and you better believe we've shown this review to regional branch leadership. Thanks so much for taking the time to share your experience with us. ^VS

• M

  Minelva H.

  5.0

  I had to drive all the way up here because there's no branch near me. The drive is long but the employees here are great. They have excellent customer service. The bank is also really nice inside! But overall, I can say, I've never had such a nice experience with customer service at a bank. I switched to them because WellsFargo was not working for us. I also love the flexibility of the app! Def recommend.

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  Response from the owner

  Minelva - you're awesome, just like saving money.^AS

• O

  OB 1

  1.0

  I went and tried to cash a check from an employer whi has an account with them. They requested my ID and a Social Security Number. Also they wanted to charge me $7.00 for cashing the check, since I didn't have an account with them. I reminded them that I had a legal note from Capital One, issued by one of their customers, and they needed to honor it, but they didn't care, they go by their intrusive and greedy policy. I really hope the new government starts looking into these predatory business practices.

More reviews (8)