Capital One Bank Washington Blvd, Laurel, Maryland

Capital One Bank Reviews

2.8 stars based on 30 reviews

Featured Comments:

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  LEXI 2022

  5.0

  THE NEW CHASE BANK LAUREL MD LOCATION IS AWESOME! I TRULY ENJOYED MY EXPERIENCE WITH LUANA TODAY 10/14/2021. LUANA ANSWERED MY CALL EXACTLY 1 MINUTE TO CLOSING. SHE IS AN EXCEPTIONAL, COMPASSIONATE, GENUINELY EMPATHETIC AND PATIENT PERSON. I MYSELF HAVE WORKED IN CUSTOMER SERVICE DEPARTMENTS VIA TELEPHONE FOR QUITE SOME TIME NOW, AND I COULD HEAR HER QUALITIES IN HER VOICE IMMEDIATELY! SHE INFORMED ME THAT THIS LOCATION HAS BEEN OPEN FOR JUST 2 WEEKS. HER SKILLSET IS INTRINSIC MEANING SHE IS NATURALLY INCLINED AND MORE THAN CAPABLE OF HANDLING THE COMPLEXITIES OF A CONFUSED CUSTOMER JUST NEEDING A SENSE OF DIRECTION AND CLARIFICATION ABOUT A NEWLY OPENED ACCOUNT. IN ADDITION, I SPOKE WITH BANKER MR. SEAN CLARK FIRST ACTUALLY. HE CALLED ME TO WELCOME ME TO CHASE BANK AS A CUSTOMER AND ANSWERED ALL OF MY PRELIMINARY QUESTIONS WITH EASE AND CONFIDENCE, JUST LIKE LUANA. ANY EMPLOYEE WILLING TO ANSWER A CALL OF DESPERATION DUE TO PERSONAL CIRCUMSTANCE OF TIME DEADLINES, SUCH AS MY SITUATION, DESERVES TO BE A FUTURE LEADER IN THE INDUSTRY OF BANKING BECAUSE MONEY IS A SERIOUS SUBJECT, AND LUANA, AS WELL AS SEAN CLARK, GAVE ME A SENSE OF THEIR LEVEL OF INTEGRITY AND I SENSED TRUSTWORTHINESS FROM LUANA ESPECIALLY UPON PROVIDING HER A FEW QUALIFIED INTIMATE DETAILS OF MY ACCOUNT WITH EASE. I'M USUALLY NOT COMFORTABLE WITH BANKERS, BUT I GIVE LUANA 500 STARS AS WELL AS CHASE BANK (LAUREL MD) AN OUTSTANDING REVIEW. LETS START BEING HONEST AND REFRAIN FROM BASHING ON THESE REVIEWS OUT OF PURE FRUSTRATION. PEOPLE LIKE LUANA ARE FULL OF VIRTUE AND EXCELLENCE, SO WHEN I SEE THESE DISGUSTING REVIEWS ALL OVER IN GENERAL...JUST KNOW THAT, I KNOW ITS DEFINITELY NOT LUANA OR SEAN CLARK AT ALL! THANK YOU CHASE BANK.

• Y

  Yolanda Snowden

  1.0

  I came into bank on my lunch break , for a notary to notarize my documents . I waited over 20 minutes, still no one provided me with an update on how much longer I will be waiting . I am now due to return to work and I have her to receive any assistance

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  Kyrra Shalynn

  1.0

  I've been banking with capital one for many years now and I usually do not go inside to cash a check, but today I did because I did not want to wait for the mobile deposit. I went inside to cash the check and the lady that was supposed to do this service for me asked me have I banked here before which if I didn't I wouldn't have went in there in the first place. I gave her the check and she tells me I can't cash the check, she does not give me a reason at all. This is the first time I've ever gone through this before with them I don't know if its discrimination or what, but not wanting to cash my check and not giving me a reason screams it to me!

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