Chase Bank W Lake Pleasant Pkwy, Peoria, Arizona

Chase Bank Reviews

3.8 stars based on 11 reviews

Featured Comments:

• M

  Marius Smocot

  5.0

  Great people to work with at this location. Thank you

• S

  Shannon Page

  1.0

  Worst customer service here. Said the policy changed for widows and widowers when it comes to documentation. This branch is so close to sun city and sun city west. I doubt that they ( elderly customers) want to deal with more paperwork after dealing with everything that comes with a funeral. If I have the death certificate (which I'm on and stated I'm the spouse) and the marriage certificate why wouldn't I be entitled to my husband's accounts/checks that are still coming in his name? So yes by changing this policy your making it harder for the spouses who don't want to deal with more paperwork than we already have. No remorse for the spouse or even the situation. I am and will be looking into changing my bank accounts. Even though this branch helped me alot after my spouse just passed away they no longer are customer friendly or helpful with these situations. And yes while my teller went to explain and she would print out the documents needed for this and also notarized, I know that process will make me responsible for all my husband's debt. So sorry I'm not signing that paperwork for someone who has been dead going on 2 yrs. I'd rather take my money else where who has better customer service because chase isn't what it used to be which is sad.

• A

  Antonielle Mailboy

  1.0

  Bank Hours are inconvenient especially when you work during their business hours

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