Chase Bank N Clark St, Chicago, Illinois

Chase Bank Reviews

4.3 stars based on 32 reviews

Featured Comments:

• N

  Neal Muller

  5.0

  Very helpful staff at this branch. Bankers were friendly and gave good advice.

• J

  Joseph Cheng

  1.0

  Door won't open so can't get to the ATMs inside. The card mechanism isn't working.

• D

  Darren M

  1.0

  I generally try to leave some space between particularly troubling situations and leaving a review, so I can process what took place and decide if leaving feedback is worthwhile. It feels worthwhile and necessary in this situation. I'm an African American professional--a physician. It was an 85 degree day and I was wearing some of my favorite shorts and a polo. I walked into the branch to have my recently deceased mother's accounts closed. When I walked in, there was a group of three white male employees huddled near the back of the office area talking amongst themselves. For some reason, they all seemed reticent to help me. One of them seemed to be reluctantly willing to help me with the request. But not before looking me up and down and smirking. He prefaced that these matters are rarely settled simply and that I should not expect funds. (that was a weird thing to say before even looking up the account). When he looked up the account, he determined that the death certificate showed by my sister days prior had not been processed and that I would need that documentation as well. He said, short of calling the president of Chase, there's nothing he could do. And that he could not change the rules just for me. He was snide. He was rude. His name is DAVID HUSSAR, and he deserves to lose his job with the way he talks to 15-year customers. When he refused to help me further, he walked me to one of his female coworkers of color. She was kind and empathetic, and she made the difference. Chase needs FEWER DAVID HUSSARs among its ranks.

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