Commerce Bank Nw Barry Rd, Kansas City, Missouri

Commerce Bank Reviews

3.5 stars based on 11 reviews

Featured Comments:

• S

  Shawn Shane

  4.0

  I would give them 5 stars if I didn't have so much trouble with my debit card. The automated service is terrible and the minimum 25 minute wait to even talk to the "security team". I understand the importance of the security...to keep people honest. I get that! But after that conversation, my card worked one time...and hasn't since. I'm sure it'll get straightened out, but in the meantime, it has been frustrating.

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  Response from the owner

  We are sorry to hear about your experience, Shawn. If you would like to speak with someone regarding your debit card, please contact us at 855-659-1656 or email us at [email protected]. Thank you.

• b

  bigdkobi

  1.0

  Difficult to reach personal banker. After 20 minutes with call center trying to transfer, spoke with someone directly about a safety deposit box. They verified they had one. Headed there 45 minutes prior to their closing, only to be called back and be told it was inconvenient as it takes 30 min. I arrived 40 min prior to closing. I then drove to the branch on 45 hwy. where I found an extremely helpful staff. The entire process including my time securing valuables took 15 minutes total. I had no idea being a current customer of a branch was such an inconvenience during business hours by branch at 5801 Barry.

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  Response from the owner

  Hi there, We are sorry to hear about your experience. If you would like to speak with someone regarding this, please contact us at 855-659-1656 or email [email protected]. Thank you.

• C

  Carey Bush

  5.0

  Alex is awesome. Super friendly, genuine and knowledgeable in helping me sort out some complicated account matters.

More reviews (8)