Fifth Third Bank & ATM Walter Payton Memorial Hwy, Oswego, Illinois

Fifth Third Bank & ATM Reviews

3.1 stars based on 10 reviews

Featured Comments:

• D

  Daniel Data

  5.0

  A couple of weeks ago I was at the register buying groceries and my card was declined. When I stepped aside to call the 800 number on the back of my card the call 'could not be completed as dialed.' I called several time and the call never went through. So I started to instant message a representative from my 5/3 banking app. The representative forwarded me to number where I could call to the fraud department. From there the lady I spoke to told me that my card does not exist and that there was nothing she could do. At this point I was furious. How can my card not exist? I was literally on the phone with her while holding onto my credit card. She told me to call my bank and figure it out and then hung up on me. But here is where things turned around for the better: When I called my local Oswego branch, Adela calmed me down, and more importantly, she took the long time to listen to me. Believe me, I had a lot to say. I was livid. Adela then put me on a 3 way call with the fraud department and found that my card was compromised. She was able to get a new card sent to me that was delivered to my house in less that 24 hours. What a turn around. I took the time to write this review because I truly appreciated the support that Adela gave me at a time when I was so upset. Thanks again.

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  Response from the owner

  Hi Daniel, thanks for your business! Have a great day.

• d

  deshada mccaster

  1.0

  Fifth Third needs to do better, do anyone work there. The 1st call was on hold for 45 minutes and the call got disconnected. Called back a 2nd time and was on hold over hour and disconnected. Apparently fifth third dont need my business nor my mother business we will go someplace else that value their customers.

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  Response from the owner

  Sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am-8pm ET and Sat 10am-4pm ET.

• L

  Lori

  5.0

  I opened a new account on Saturday. ADELA was the young woman who helped me. Her patience, kindness and knowledge was much appreciated. I left knowing I made the right choice to switch over to 5thThird Bank! The process was seamless! Thank you Adela!

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  Response from the owner

  Hi Lori, thank you for taking the time to share your positive experience with us. We appreciate you! Have a great day!

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