Fifth Third Bank & ATM Rock Springs Rd, Apopka, Florida

Fifth Third Bank & ATM Reviews

3.0 stars based on 14 reviews

Featured Comments:

• B

  Bobby Siegrist

  5.0

  This location has the best customer service!!! You should definitely bank here at this location. Needed to make some changes to my accounts and not only was the associate completely professional but also extremely friendly!! Customer forever

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  Response from the owner

  Bobby- We're so happy to hear this! Thanks for sharing and for the kind words. We appreciate your business. Have a Fifth Third better® day!

• B

  Benita Rostel

  1.0

  I don’t even know where to start. A few days ago I tried paying my federal taxes with my bank debit card which they immediately put a hold on. I called the bank the next day to explain to them it wasn’t fraud that it was me that was trying to do it and told her that I ended up paying out of my bank account. Since they’ve been outsourcing their customer care calls I knew immediately the girl had no idea who the IRS was her that our taxes were due this week so what does she do, she totally canceled myDebit card without telling me or even getting my permission. I didn’t find out till I actually went into the bank and talked with an officer who told me there was nothing they could do. I told her I was I was done and then I was closing all of my accounts.The next day when I went in to close my savings account she saw me never apologize I said I’m so sorry absolutely nothing and I could tell by the tellers treatment of me that she had told her what it happened. So if you’re smartI advise you to think twice before using this bank.

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  Response from the owner

  Benita- I'm concerned about your message and would like to understand what happened. Please call our social media team at (877) 833-9973 (Mon-Fri 8am-8pm ET and Sat 10am-4pm ET). Thanks for letting us know!

• K

  Kings Landing

  5.0

  The Rock Springs/ Apopka location is hands down the best! They have gone above and beyond not only for our business account but have done so for our staff as well. Even stayed a little late to help 2 of our youngest staff members get set up with their first bank accounts. This is also the first bank in close to 10 yrs that actually has long term staff that recognizes not just management that deals with them for the company but all the staff that routinely cashes their paycheck there even if they don't have an account. Sadly you just don't find that many places.

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  Response from the owner

  Thank you taking time to for share your positive experience with us. We appreciate you! Have a great day!

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