Fifth Third Bank & ATM S Orange Blossom Trl, Apopka, Florida

Fifth Third Bank & ATM Reviews

2.9 stars based on 11 reviews

Featured Comments:

• J

  Julie Bennett

  5.0

  Mallory is a good employee! The care she brought me! Wow! All locations are very good! All the people are very good! Thank you!

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  Response from the owner

  Hi Julie, we're so happy to hear this! Thanks for letting us know and if you ever need assistance, please do not hesitate to contact us.

• O

  Oss Cev

  1.0

  Nasty customer service. The teller Bianca interrupted a conversation I was having with another teller and told me "Its in the company customer procedures". After I told her the other branch accepted business deposits in the lobby she told me "next time go to the other branch". So let me get this straight: When you have a commercial deposit and a change order you need to make two lines, one through drive through to drop the deposit off and another one inside to pick up the change order? How does this make sense? I already made one line why should I have to make two? And it would have been a simple resolution if Bianca would have said, I am sorry but the deposit are dropped and change orders picked up inside but since you already made the line inside I will drop those deposits off for you. Thank you! I asked to speak to the manager Bobby Roeheig and the person did not dignified themselves with giving a call back. No wonder the customer service is horrible, because there is no accountability for their bad behaviors and the manager is just as bad. And the worst thing? Try making a customer complaint. there is no phone option, no email option, nothing. That's why I personally do not use this bank. If you are a glutton for bad customer service then use Fifth Third.

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  Response from the owner

  Thank you for bringing your concerns to our attention. It sounds like you've certainly had a very frustrating experience. We'd be happy to look into this to see how we can help. Please give our social team a call at 877-833-9973 to discuss. Your business is important to us!

• A

  Alix Walker

  1.0

  I use this bank quit often. I went in today and Bianca helped me. She was nice except didn’t want to help me and told me I had to use the atm outside. I have gone in for the same thing several times. There was no one in there, she just didn’t want to help me.

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  Response from the owner

  Hi there, sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am-8pm ET and Sat 10am-4pm ET.

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