Fifth Third Bank & ATM Fishinger Rd, Columbus, Ohio

Fifth Third Bank & ATM Reviews

2.0 stars based on 6 reviews

Featured Comments:

• P

  P Weirick

  5.0

  LOVE 5/3rd! We have been getting mortgages with Kathy Bornhorst for many years. From our home mortgage to our investment properties, she knows all the ins and outs and explains every detail (my husband loves this since he has a financial background). She recommends the best mortgage for our needs and we like that they keep our mortgage in house. Worth a call to speak with someone who KNOWS MORTGAGES inside and out.

• H

  Husky Ski

  1.0

  I barely review bank services. But I have to review this particular branch. I have had a great relationship with 53 bank and branch offices except this one. They post fees on my sav account which is not supposed to. My mailing address had been messed up for more than 6 months. Finally I visited a different branch and had these issues resolved. I thought I would give this branch more chances. Who doesn't make mistake? Until recently. I had some mortgage documents from a different bank need to be notarized. I thought I have been a long time 53 customer and I have several mortgage loans from 53. It shouldn't be a problem to get notary. Guess what, the minute I walked in this branch and asked for a notary service, they immediately asked me if it was mortgage related. If it's not through 53, they won't notarize. They even told me that chase won't notarize anything. Apparently" it's the regulation from the bank". I tried to reason with them about the purpose of notary. But I failed. I went to chase bank and asked for a notary service on the same documents, they were more than happy to do it without even asking one question. I also went to a different 53 branch, and they were happy to notarize my documents and I got it done there. What a lie I was told! I feel like this branch has a different operation protocol, and I don't feel like they care about their customers like other branches, or even different banks next door. I understand it's all about business, but lying to your customers face? I don't think so. Someone needs to get staff at this branch together. I'd rather drive a few more mins to a different branch where things can be taken care of right and immediately. I also wish they have a rating system for customer to rate individual staff.

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  Response from the owner

  Your post concerns us. We'd like to find out more about what happened. Can you please DM your name/phone number so we can call you to discuss? Thanks.

• M

  Macy Josie

  1.0

  I unfortunately have my car loan through them, but will refinance through someone else as soon as I can after the way I was just treated. Had paypal come out of a wrong account, had the funds in a second account and they charged me $111.00 in fees and would not waive it what so ever, even though the money WAS present in an account. Immediately cancelled my account and went to Chase bank across the street, glad to know this 5/3 "values" my service of over 10 years with them. Never again will they flat out steal my money. Ive also warned all my family members who bank with them who are now switching also. Be warned!

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