First Horizon Bank E Main St, Sevierville, Tennessee

First Horizon Bank Reviews

2.9 stars based on 13 reviews

Featured Comments:

• S

  Shelly Portera

  5.0

  First Horizon makes business and personal banking easy. The staff in the Sevierville office are great. Fast and efficient service.

• B

  B Skramy

  1.0

  Trash service, entitled karen doesn't know the difference between payroll check and personal check. Will never bank with first horizon again. 14 yrs of banking. NEVER AGAIN

• N

  Neriah Lewis

  1.0

  What has happened to the banking industry? Is this not a professional business anymore? This is not the first time this situation has happened to me, but today is the day I've finally had enough. Let me paint you a picture. Upon entering the building I was greeted by no one. All three tellers at the line. Two of them currently working on something, the third just upset that her password isn't working. Finally, after about five minutes, one of the tellers acknowledged me. The one who seemed to be the head teller asked Donna if she could help me. Donna initially did not respond as she was now wrapped up in something on her cell phone (are cell phones allowed on the teller line where customers personal information could be easily photographed?). Donna also wasn't wearing shoes which grossed me out. Eventually Mickensy was asked to help me. Again, no greeting as I walked to the counter. Mickensy didn't care to ask how she could help me, it seemed I was expected to tell her. I was making a cash deposit. She didn't count the cash or ask how much I had before putting it into the machine that I know for certain had malfunctioned just days before when I originally tried to make this deposit. Even after inserting the money into the machine, she never confirmed with me how much cash I had given her. Do bank tellers not know how to count money anymore? Is customer service not a requirement of this service job anymore? Dear Mickensy, a little personality goes a long way. And to Donna, please wear shoes in public and to work. If you want to bank at this bank or this branch, I recommend figuring out how to make Chad your personal banker. He sits at the second desk on the left and embodys customer service every single time he's there. He greets everyone, busy or not, and goes through all the proper cash handling steps for deposits. He's also very friendly, and pleasant to interact with. Five stars for Chad.

More reviews (10)