Flagstar Bank Home Loan Center E Horsetooth Rd, Fort Collins, Colorado

Flagstar Bank Home Loan Center Reviews

1.0 stars based on 7 reviews

Featured Comments:

• B

  Brandon Wright

  1.0

  The absolute worst company to deal with. I am a contractor that has been fighting with them for over 6 months to get paid. Continually it is one excuse after another. whoops we forgot this, oops we forgot that oops we forgot to have supervisor call you back. They are extremely in organized. I have spent over 40 hours on hold with them in the last two months alone. If you are a contractor and your client has Flagstar. run, run away and run away fast.

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  Response from the owner

  Brandon, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to us at (800) 968-7700 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• r

  ryan mccormick

  1.0

  You better pray you don’t get stuck with this mortgage company

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  Response from the owner

  Ryan, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to us at (800) 968-7700 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• B

  Brianna Kliesmet

  1.0

  The way their online banking is set up, they don't let you set up autopay if you're within a certain number of days when your payment is due. This makes it very difficult to set up auto-payments, which in turn makes people LIVING IN 2021 WITH EVERYTHING ON AUTOPAY miss payments. It feels very predatory. IT SHOULD BE EASY TO PAY YOUR MORTGAGE. I've had to make 3 phone calls to pay my mortgage and set up autopay. Infuriating.

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  Response from the owner

  Brianna, we appreciate you taking the time to leave us a review. Our team is working toward eliminating any issues that may occur with the MyLoans service and making sure you have a more seamless experience going forward. Please reach out to our Loan Servicing professionals at (800) 968-7700 during the below times so we can help resolve your issue. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

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