Great Western Bank S Cliff Ave, Sioux Falls, South Dakota

Great Western Bank Reviews

4.0 stars based on 10 reviews

Featured Comments:

• K

  Keith Jensen

  5.0

  I started going here 4 years ago. The people are very professional and cannot be beat!

• F

  Faith Shaylene

  1.0

  Frustrated. First set of debit cards received never worked because the automated line hung up before letting me set a pin, twice. New actual First Interstate cards come and they were unable to process my request and I got hung up on. Called the client services number on the back of the card and was put on hold for 47 minutes and then told the card was activated and to call back the number (that didn’t work last time) to set a pin. Called and to no surprise got the same message that they were unable to process my request at this time and then said goodbye? It would be one thing if this happened once but I’m frustrated with the possibility that I may never be able to use a debit card from this bank because they won’t let me set a pin. Also a little strange that there aren’t deposit slips in the drive through and I was asked if I wanted a copy of my balance after a cash deposit. When I had to put my info down on scratch paper yes I want at least a little proof that the hundreds of dollars I just “deposited” actually went into my checking.

• M

  Matt Adams

  1.0

  Will be closing my account and going to Wells Fargo

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  Response from the owner

  Hi Matt, We sincerely apologize for the inconvenience we have caused you and appreciate your patience. Before you leave, please consider connecting with your local banker in the branch for more information and discussion. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can support you.

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