Great Western Bank S Main Ave, Sioux Falls, South Dakota

Great Western Bank Reviews

3.5 stars based on 14 reviews

Featured Comments:

• G

  Geoge Peters

  5.0

  Friendly staff that always makes me feel welcome when I'm there

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  Response from the owner

  Thank you for the kind words. We truly appreciate your business!

• L

  Lance “The Goosh” Gushwa

  1.0

  So far this merger has been a nightmare. Can't access our online account info and been on hold a half hour as i write this. I loved great western, but now seeing this bank is headquartered in California and owned by Wells Fargo has led us to look for a bank that is local and will fit our needs better. Keeping our money and savings far away from both. I am sure the bank personel in town is still pleasant to work with and the merger isn't any of their fault. But I wouldn't recomend business with this merger bank.

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  Response from the owner

  Hi Lance, We are currently experiencing high call volumes. We sincerely apologize for the inconvenience this has caused you and appreciate your patience. First Interstate is not owned by Wells Fargo and is headquartered in Billings, Montana with a strong community presence in Sioux Falls. We are glad to report you'll continue to enjoy personalized service from the bankers you've come to know and trust. We hope we are given the chance to get to know you better and grow together as your trusted financial partner.

• B

  Barbara

  1.0

  Horrible bank! I hate the app I always have issues with it. It never shows accurate info. Usually once I get paid and pay several bills I'll log into account and it'll show that I have a lot more money in my account than I actually do! They want their customers to get overdraft fees with issues like that. Now with this merger with FIB I can no longer use the app to access my account. Just as soon as I can I'll be closing my account and going to a REAL bank!

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  Response from the owner

  We apologize for the access issues you’ve been experiencing. Today is the first day our combined institutions are doing business as one organization, and we’ve been working to address client questions as quickly as possible. Before you leave, please consider connecting with your local banker for more information and discussion. We believe you will find our two institutions and service models are more alike than we are different.

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