KeyBank Washington Rd, Pittsburgh, Pennsylvania

KeyBank Reviews

1.6 stars based on 7 reviews

Featured Comments:

• M

  MARILYN WALGORA

  1.0

  It is now almost a month since I walked into Key Bank South Hills Village where I usually do my banking. I had made an appointment on line which was confirmed, however when I got there Elena was helping another customer and indicated that she had not seen my on line appointment. That should have been a sign to me to get up and go to another branch. Due to a change on my will I had to take my deceased husband off my checking account and put the account in trust. The first two weeks of delay were partially my fault as she had to send the paperwork (I provided them with all that my lawyer told me to give them) and after not hearing from Elena I stopped in only to find that they needed more information which I provided. I again stopped in to the bank and Elena told me that the paperwork was approved but she could not get the information to work on the system. That was two weeks ago. I have called her and she kept on promising to get back to me. Yesterday no one picked up the phone at the branch (as is usual) and I left a message for her to call me back. Of course she did not. Today I left another message with a live person. Let's see if she calls me back. I am not remortgaging a home - merely changing the name on my checking account. If I did not have all my income go directly into this account I would switch banks. This is unacceptable!!!!!

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  Response from the owner

  Good morning Marilyn, we'd like to forward your concerns to the proper area for review. Please send us an email at [email protected] with your full name and contact number. Reference case #73605 in the subject line & refrain from including any account numbers. Thank you. ^PR

• R

  Rebecca Brockwell

  1.0

  Leaving a review because I feel so helpless. Went to deposit $1500 at the atm and the atm took it and ate it and didn’t deposit it. I called them right away and was told I would need to speak to the fraud department and file a dispute which was upsetting in itself. What fraud? The only fraud here was that your atm stole money. I was on hold to their fraud department for 45 min. Filed the dispute and called the branch the next day to ask when my money would be deposited. I was told that it would be fixed today. Around 3 pm I called back because it had not been fixed and they were going to close. I was then told it would take a “few days.” I asked why at least my checks could not be made available to me because they were in my name and they had those in their possession. Was not given a clear answer other than it was above her head. The teller basically made me feel as if I had done something wrong by suggesting that the time I came to the atm was not a good time because it was too cold? Um ok. I asked for a time frame and was told that they could take up to ten business days to fix this now. So from one day to ten days. If they had any good customer service they would be scrambling to fix this, not making me feel like it’s my fault and reminding me they had ten business days. I told the teller that was not an acceptable answer I didn’t have ten days I needed access to MY money and could she please call me tomorrow with an update. She told me she would call me when she had an update, basically saying no she would not call tomorrow. I will immediately be closing this account and I have banked here for ten plus years. It’s not the fact that the atm malfunctioned, I understand things happen. It’s how they have made me feel and handled it. Do not go to this location and for gods sake don’t use their machines unless you want them to steal your hard earned money. I would appreciate someone reaching out to make this right ASAP.

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  Response from the owner

  Hi Rebecca, thank you for getting in touch. We are sorry to hear about your experience. Each dispute brought to our attention has to be carefully looked into. This is not an immediate process and can take up to 10 business days. If you would like me to have this escalated for you, please send an email to [email protected] including your full name and phone #. Also, please include case #71248. Thanks! ^LH

• B

  Bob Lawrence

  1.0

  My normal location shut down so I had to go to this one. Was just looking to deposit a check and cancel the current and order a new debit card. The lady working was speaking to me like a child and was extremely rude, even after explaining to her that banking was new to me. Dont go to this location.

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  Response from the owner

  Hi Bob - We're sorry to hear about your experience. Can you please provide more details about what happened? Email us at [email protected] with more information, including your full name, phone number, and case #70890 in the subject line. We'd be happy to have this looked into. ^SH

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