M&T Bank E Carroll St, Salisbury, Maryland

M&T Bank Reviews

2.8 stars based on 5 reviews

Featured Comments:

• D

  David Wade

  5.0

  Business friendly bank. I'm a happy customer.

• A

  Anna Thomas

  1.0

  I spoke with Deanna from this location, who was really kind (thanks girl). I had a follow up question thereafter the phone conversation, therefore I called this branch once more. An overly-caffeinated woman named Amber answered. Amber was unpleasant, abrasive, loud, and bordering on rude/aggressive with her service. I asked one simple question, and it was a complete inconvenience to her. I am appalled that she acted this way, when someone inquired with basic kindness about a silly account question. Keep in mind I am fairly respectful and competent, thanks to my own employment history. I cannot believe she was so nasty. When reiterating a concept she’d spitefully say with haste, “LIKE I SAID……”. Which was just awful. You would have thought the phone call was 20 minutes (it was 4 minutes of her time). I have 2 sisters that are branch managers of other banks at other locations, and they would never. Amber, enough with the caffeine. It’s almost lunch time. The haste and elevated voice on the phone didn’t translate well, and I’m sure it’s like nails on a chalkboard out the teller window. There’s no point in rushing or shouting at a fellow millennial who also works in a customer service job during the worst pandemic ever. I don’t even want to know how you treat yourself, other coworkers, the elderly, or children. I hope you get the therapy you desperately need.

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  Response from the owner

  Good Morning Anna, I'm very concerned with your experience involving the Carroll Street Branch, and would like to speak about this further. Please email [email protected], include your name and phone number, so we can reach out. Thank you. -Candi B.

• t

  theOneEasyreg

  3.0

  Before I was able to do a cash deposit on their ATM before, now though for no apparent reason it just says check deposit, now you might say "maybe there's an option to change it". I don't know there was nothing on the screen that said "cash deposit" on their ATM nor was there an option to change it. Complete waste of time.

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  Response from the owner

  Hello, We apologize for any inconvenience you may have experienced with our ATM. Your concerns have been forwarded to the branch to ensure the cash deposit option is working and available to customers. If you'd like to discuss your concerns further, please email [email protected] and include your name and phone number. We'd be happy to reach out. Thank you. -Candi B.

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