M&T Bank Bowie Rd, Laurel, Maryland

M&T Bank Reviews

2.2 stars based on 22 reviews

Featured Comments:

• J

  Jen Abulencia

  5.0

  I didn't have any issues when I went in to get my name changed on my account. I forget his first name but Mr Rivera helped me a lot with any questions I had. It was a quick and easy process

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  Response from the owner

  Good Morning Jen, We appreciate you taking the time to recognize our employee at the Laurel Branch. We’ll pass it along to Mr. Rivera's manager. Thank you for choosing M&T for your financial needs. -Candi B.

• T

  Taylor Washington

  1.0

  I visited M&T Bank on 6/5/22. After my multiple poor experiences with customer service I am changing banks. I know longer have trust in them with my money. I had an unauthorized purchase with my card. I called and spoke to someone on May 28th. She told me she was sending out a new card and canceled my other card. I then called back a few minutes later because I had a question. The lady asked for my social security number. I did not feel comfortable as I put in the same information as I did over the phone with the automated system and the other person who I spoke with did not ask for that information. The lady was very rude and disrespectful. When I was asking questions regarding the information I put in the system. She then hung up on me. I then called again and put my same information in the recording and another lady answered she was nice and explained my questions and also gave an excuse as to why the lady needed my information when I already put in it the automatic phone system. Experience at laurel branch: I spoke with a manager a few years ago regarding workers at this location nothing as changed. Not having a card since 5/28/22 I needed to go to the bank and withdraw cash. I also had a money order I wanted to cash. I then asked the man if he knew when my card would come and about the investigation with the purchase. The man looked in the system and told me that the card was never ordered but it was cancelled and that it would take 5 -6 business days not including today or tomorrow as tomorrow was Sunday. At that moment I was in shock and angry. I told the man that I was already told that last week. I then asked if there was any way to get the card faster. The man told me I don’t know I’ve never done that. The other man next to him said you can expedite it and wave the fee. The man then asked my for my social security number. After I put my account number on the deposit slip, gave him my ID, and verified four of my last purchases and deposits within my M&T app prior. I told him I didn’t feel comfortable with giving that information. I’ve gotten a card before at a different location. They did not ask me for my social. He then told me I already have it and just wanted you to write it down. He the proceeded to write my social security number on a paper. It honestly felt like he was taunting me. At that point I did not want to deal with him or the situation. And made that clear. During that conversation he said I would not have a job if they did not trust me. In addition he said you have your money you can go. The withdrawal was completed first. We were at the attempt of issuing a new card. Both comments were extremely unprofessional and nothing was accomplished as I still don’t have a card. But at this point it doesn’t matter because M&T will no longer be my bank.

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  Response from the owner

  Good Morning Taylor, I'm very concerned with your experience regarding the Laurel Branch and with our Customer Service Team, and would like to speak about this further. Please email [email protected], include your name as it appears on the account, and your phone number. I'd be happy to reach out. Thank you. -Candi B.

• S

  Shawn L. Jones

  1.0

  This M&T Bank has very poor customer service! I would never recommend anyone to open an account at this branch in Laurel or even to use this location.

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  Response from the owner

  Hello Shawn, That's not the experience that we intend for our customers. I would like to see if we can help. Please email [email protected] and provide your name and phone number, so we can connect. -Candi B.

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