Mountain America Credit Union W State St, Hurricane, Utah

Mountain America Credit Union Reviews

4.6 stars based on 44 reviews

Featured Comments:

• K

  Kim Seegmiller

  5.0

  Suggestion on your Teller's communication. Having spent 32 years relying on clear and concise communication to save lives as well as stay alive; I learned the importance of training associates (dispatch and Field Agents) "do not kiss the microphone!!!! Hence, practice holding or standing a short distance from you mouth; hence the "muffle-run together" effect will take place and cause all your sentences, comments, questions or answers to run together and be muffled!!!!! I had not seen the Teller before, so I believe she may have been fairly new; however, she made a concerted effort to assist and did so in a very professional way! Definitely a valued asset of the team!!! Thank you

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  Response from the owner

  Hi, Kim! Thanks for taking the time to leave a review. We'll be sure to pass your feedback on to our team so we can improve. If you have any additional feedback, you can send us an email at [email protected] with your contact information and we'll have a team member get in touch with you as soon as possible. We look forward to serving you again soon!

• V

  Van S

  5.0

  Great service, happy customer. Great loan rates.

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  Response from the owner

  Hi, Van. We're very sorry about the wait times and the inconvenience it caused. If you are still needing assistance, we would love to help. Please send an email to [email protected] with more information and we'll have a team member get in touch with you as soon as possible. Have a great day!

• L

  Luke Dutson

  1.0

  Girl named Lexi helped me on the phone then proceeded to tell me that the transaction that I made that was now being placed on hold because mountain American decided that I couldn't spend my money on what I want. She then tells me I have to wait tell the 31'st to get my money back... the money they're putting on hold. Or else i have to call the people who i was trying to buy something from and have the manager fill out all this information. This company doesnt care about you at all and then she proceeded to get mad at me lol when I asked if she understood what I was saying... what a joke that girl should be fired and mountain America is a company that will choose what they will let you spend your money on.

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  Response from the owner

  Hi, Luke. We're very sorry about the negative experience you've had with us. We'd like to hear more about the situation and see how we can help. Please send an email to [email protected] with your contact information and we'll have a team member in touch with you as soon as possible. We hope to hear from you soon!

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