Regions Bank Moffett Rd, Semmes, Alabama

Regions Bank Reviews

3.5 stars based on 12 reviews

Featured Comments:

• L

  Lesley Lett

  5.0

  I had an issue with one of my bank cards not working then one month, two customer service reps., and two branches later still not resolved. Afterwards, I visited Regions branch in Semmes which has the most friendly & hard working staff I’ve seen a while my problem was resolved in no time. I am very pleased with the service, staff, and outcome. I’ve made this my go to bank. Thanks Ms. Pam & staff.

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  Response from the owner

  Hey, Lesley! We're so glad to hear of your experience at this location! -Tyler

• D

  DANIEL Johnson

  1.0

  Regions continues to degrade in terms of customer oriented and friendly service. In my latest interaction, I sought to deposit a Walmart money order at my local branch. I did so in person and was told by the representative that $250 of it would be available after midnight, the remainder of the $1000 would be available after 2 days. I then awoke the next morning to discover a hold had been placed on the entirety of my $1000 for over a week, due to "fraud concerns after a recent string of fake money orders in the system". I explained that I made financial planning based upon being able to trust information given to me by the establishment representative, that the money order could have been cashed in 5 minutes for a pittance at a nearby Walmart, and that a scripted apology for the "inconvenience" does NOT pay my bills or the late fees associated with delayed payments. I have been with Regions for years and yet, much like with PNC banking, it seems that the more that they grow as an entity, the less they are concerned with the satisfaction of their customer base. Based on this and other multiple incidents, I have decided that after my tax refund is deposited within a couple weeks, I am moving my funds and business to a credit union and terminating my account with Regions. There are a MULTITUDE of banking options available now that offer better service with less issues and hassle.

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  Response from the owner

  Hello, Daniel. Your review and experience are very important to us! Let’s learn more on this activity and see how we can better serve you. If we can document your complaint properly, please email us at [email protected], and we’ll make sure to engage and reply to you as soon as we can. - Hector

• R

  Rawlins Family

  1.0

  Customer service is horrible.. rudest people I have ever met.. I'm only one in drive thru and still takes 19 mins.. unreal.. stay away

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  Response from the owner

  We'd like to apologize for the extended wait time you experienced when visiting your local branch. If our team can ever assist you, please send us an email to [email protected]. -Ana

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