TD Bank Brickell Ave, Miami, Florida

TD Bank Reviews

2.3 stars based on 58 reviews

Featured Comments:

• D

  David Zandi

  5.0

  I came here to open a account for my Non-Profit and honestly, my expectations were low going in considering my past interactions with TD customer service on the phone. However I was lucky to get Paul Grant at this branch to open this account for me. Paul Grant is a banker with a lifetime of banking experience, with Citibank and now TD. He did everything by the book, doted the i’s and crossed the t’s to ensure there wasn’t any issues down the line. Took way longer then I expected… but the experience was positive and I can rest assured that if there is any issues down the line… I can depend on Paul Grant to handle it.

• J

  Jerry Zhang

  1.0

  Some of the worst customer service I’ve ever experienced. Waited well over 1 hour to do a domestic wire transfer, because the tellers are incapable of performing such a simple task. Also previously dealt with super inconvenient issues (e.g. debit card randomly locked and had to unlock in person, waited 45 min+). I’d suggest everyone to take their business elsewhere, as I’m definitely doing so. Never appreciated how important customer service was until this point.

• J

  Jesse Ruiz

  1.0

  I drove 4 hours to come to this bank to deposit a $6,000 check as soon as I walked in they don’t even greet you. I ask about the parking situation cause it seem they don’t have parking as I was told by security to park in the front that I only have 5 minutes or my car can be towed, what I’m doing will take longer than that. I tell the 2 ladies in he counter once I go inside the bank about the situation they both have an I don’t want to be here attitude and on top of that they are really rude no customer service skills at all. Saying if I don’t find parking to look for one seriously? They talk like if they were talking to somebody in the hood what is that? What kind of service do you guys offer wow. They don’t wanted to help at all told me to wait for a customer service rep to sing in. As I go do that they star to talk bad about people this is unbelievable this 2 Spanish ladies need manera and costumer service training or if they don’t want to be here go look for another job is making you guys look bad and making me want to switch banks. I can’t bealive the service this bank have for people

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