Truist N Socrum Loop Rd, Lakeland, Florida

Truist Reviews

2.4 stars based on 13 reviews

Featured Comments:

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  Tiffany Davis

  5.0

  Following my visit at the Plantation location, I am extremely impressed with the current Branch Manager; Mrs. Kwane Jones!!! The comparison between your 98 North location and Socrum Loop is like “night and day”! (No pun intended) Mrs. Jones is exactly what I expect to “see” and/or experience in terms of customer service and satisfaction! She is an amazing example for her team/staff as she demonstrates effective leadership, is welcoming, courteous, efficient, informative and doesn’t hesitate to “jump in” when or where needed to assist her staff and clients!! She has a great personality and aims to “please” her customers to the very best of her ability! She is an asset to SunTrust/BB&T/Truist and others in the same or similar positions could learn so much from her! Her and her team are very courteous, accommodating, friendly and PROFESSIONAL!! All the things the 98 North location currently lacks! Excellent job to Mrs. Jones and her team!!

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  Dave Wayne

  1.0

  I deposited over $12,000.00 on Thursday after waiting in the drive thru for 25 min.. I went back today and tried to cash a check and was told since this branch only had 2 employees and they were not cashing checks. Truist is a sad example of a banking institution. They lost business the past several days. as account holders go elsewhere.

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  Rebecca Schaw

  1.0

  This is one of the slowest banks ever. Absolutely ridiculous. Commercial lane should be exactly that. Commercial only. I understand being short staffed but geeze. One definitely nice thing is the tellers are the sweetest things ever.

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