Truist N Mopac Expy, Austin, Texas

Truist Reviews

2.1 stars based on 13 reviews

Featured Comments:

• M

  Michael C

  5.0

  Gabriel Melendez is the guy to go to if your a buisness owner and your company needs a loan! He's extremely helpful and makes the process simple. I would highly recommend this branch.

• S

  Shot Tech

  1.0

  If I could leave a 0 I would. Since the merger bbt has slowly gone downhill. I get it mergers change things up and new directions are forged. I was patient because of the branch I opened with had some amazing people who made the transition tolerable at best. They were trying though. Coming to the Austin area this branch is the reason I am closing my account. You held a check that forced a late payment that you then refused to cover. You then wouldn't cash a check for me after I was told this is how you stop money from being frozen. The person who barely speaks English... and I don't mean to be rude about describing them in that way. But they desperately need a course on client service. Your tone and verbiage is awful. The person behind the counter. Retire already if you hate your job and don't care about working in a front facing position. It's no surprise how things are after you meet the new branch manager. They are so in over their heads, I can't imagine having to go to work everyday knowing that was my boss. I've been with you for 5 years. Sent family and friends and clients. Done as of today.

• J

  Jessica Strong

  1.0

  So my husband and I bring the 3 checks we have to cash em. Simple enough the checks are written from a BB&T bank (outta state) but still from the same bank. But thr teller says 1st that she has to verify that they are from that bank she does, then says it wasn't verified by the appropriate person, and then says the only way to cash the checks is to deposit them by opening 2 new accounts. Nope don't think so and isn't illegal, the worst bank ever. 1 start only cuz u can't leave 0

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