Truist Ogden Rd, Roanoke, Virginia

Truist Reviews

2.7 stars based on 5 reviews

Featured Comments:

• T

  T.C.

  4.0

  For basic needs, (savings, checkings) - this bank is fine. There are tons of Suntrust in Roanoke, so I never feel helpless if I need to stop by.

• L

  Lisa Kirkwood

  1.0

  I've been sitting at the drive thru window for 10 minutes. I watch as 2 employees stand around with NO customers. The teller working drive thru is busy. No team work to get customers on their way.

• B

  B. Dennis

  1.0

  I visited Truist on Ogden Road on a Friday in early afternoon, as I had a CD maturing. Upon entering, I noted staffing was not plentiful. I was asked to wait by a teller at the window. After 15 minutes, there were many in line behind me, with some leaving in frustration. When I was assisted, I was told the system that was needed to complete my transaction was not available, and there were no "desk" staff available to assist. I was given a phone number to call on Monday morning to see if the system was working, before coming back. Google sent me to the next nearest Truist across from Towers mall, but I found that branch had closed permanently about a week ago. I drove to the branch on McClanahan, and tried to get into the lobby. The lobby doors were locked, and they were only serving drive thru customers this day Totally frustrated, I drove to the Brambleton location, waited about 10 minutes in teller line, then about 20 minutes to see a "desk" bank associate. My request was carried out smoothly, but I did not realize until at my next destination, that the associate had not given me my driver's license back, requiring a return visit! Truist, this is not Customer Service, and I'm glad to have closed that account, and gotten rid of you!

More reviews (2)