Truist Mcmullen Booth Rd, Clearwater, Florida

Truist Reviews

3.8 stars based on 9 reviews

Featured Comments:

• A

  Agiya Maria

  5.0

  Excellent experience, Great customer service. Have been banking here for years and have always been happy with service. Reda and her team are very wonderful that's why I love this bank, because of its staff, and they are the main reason to keep my accounts open for 5 years although we moved to Massachusetts. Thank you for being consistently professional, convenient, and efficient.

• a

  azmy matta

  5.0

  I opened my accounts 5 years ago and every time I need anything I always go to that branch to meet with Reda. Reda assists me with my accounts and she really goes above and beyond to ensure that i receive the best service every time I ask her for anything. She is the reason I’m keeping my accounts with Truist. Thank you Truist for hiring such caring people with the best customer service.

• C

  CHRISTINA POTTER

  1.0

  Location: McMullen Booth Road, Clearwater, FL. Formerly SunTrust. Customer service informed me that I'd need to go into a branch for help with my OnLine banking user name. I arrived at this branch around 20 after 4 and was asked to wait. At 4:40 I approached a banker sitting at her desk on the computer (clearly busy), trying to ask for an estimated time frame, unfortunately I wasn't able to finish a sentence because the 'senior branch manager', reda, cut me off. The conversation went as follows: Me: hi Banker: we'll be right with you Me: yes, I know, I'm just trying to reset my OnLine banking user name. Do you--- Here comes Reda Reda: We will be right with you. Go have a seat. Me: wow, that was a very rude way to handle that, is this how you treat all of your customers? R: she's busy, you need to go sit down. Me(shocked): I will do no such thing and you may not speak to me that way. I can see she's working I was just asking a question before you ran over here and interrupted me. R: what is your name? You need to get out of this building! M: (MY FULL NAME) and no, not without my log in info, but I will call your boss, though. R: good, go ahead. She marched back to her office, which had another customer in it, came back and handed me her card. R: here's my info, so there's no confusion. At this point I was on my phone trying to find the next closest location. I wanted to get out of there, fast. This woman seemed unhinged. The banker at the desk was clearly as shocked and uncomfortable as everybody else that was there. Then, Reda leaned against a wall and stared at me M: what are you doing? Why are you staring at me? R: I'm waiting for you to call my boss M: what is wrong with you? R: get out M: I'm working on it Then, Reda instructed the banker not to help me when she was finished and went back to her desk. The banker apologized to me and I left I've had 6 calls from a private number that I truly believe is her This is upper management!

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