U.S. Bank Branch Beach Blvd, Buena Park, California

U.S. Bank Branch Reviews

2.2 stars based on 9 reviews

Featured Comments:

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  nicole rios

  5.0

  This is by far, THE BEST Us bank I have come to my services with. All of their tellers are so nice and helpful and make me feel welcomed. Especially Edwin (Eddie) Monterrozo, always has a smile on his face and is ready to solve any problem! Miss Henika and Mr Edwin Torres are very friendly as well. Will be coming back again. 10/10 service

• C

  Charles C.

  1.0

  It does not surprise me that I am not the only customer who had a negative experience with Henika Patel because she refused to allow me to cash my check there. And, the way she treated me, a long time customer, was rude, non-professional, and discriminating. What's even worse was her supervisor, Jose Isais, took Hanika's side and told me to leave after I tried to seek additional help. So I called US Bank from my car and the customer service representative said there was no reason for Hanika to not cash my check. Is this really my bank?!?! Not for long.... you shouldn't have them either.

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  Response from the owner

  We’re sorry to hear this was your experience with our branch staff, Charles. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 4542. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• H

  Hyon Joo Hong

  1.0

  If I could give "0"star I would do. People who are working in this branch were so so RUDE. I just visit here today and asked them to withdraw my money and they said they don't have money. This is a joke right? What kind of bank doesn't have money????!!!! This 3 guys didn't have any respect and seems just sitting there wasting their hopeless time.

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  Response from the owner

  Good morning Hyon, thanks for taking the time to leave a review. I apologize that the service you receive at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1250 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

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