U.S. Bank Branch Broadway St, Vernon, Illinois

U.S. Bank Branch Reviews

3.1 stars based on 9 reviews

Featured Comments:

• M

  Mz Sledge

  5.0

  Jill is super sweet. Love her customer service

• J

  Jared Gosney (Teknikal Crysis)

  1.0

  Update October 2021: This bank branch is an absolute joke! Got told today as a business customer that they could not provide me with a single roll of quarters or a dollar worth of pennies... They informed me that I would have to purchase 500 quarters in a bag unrolled or get nothing at all... This would be a really great place for a bank! How do they expect me to run a business and provide change to my customers if my banking establishment doesn't provide baking services? Original review: Their drive-thru is literally the slowest bank I have ever been to in my entire life!! You might get waited on with in 15 to 20 minutes If you're lucky... If you're ever in a hurry, choose to bank somewhere else.. I only deal with them because of the place I am employed has an account with them and I am responsible for that business is finances...

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  Response from the owner

  We understand your frustration and want you to know we were not trying to be difficult, Jared. Once a week branches anticipate the amount of funds they are going to need to order from the cash vault broken down by denomination. Due to a national coin shortage, the branch is at 100% mercy of what our cash vault receives as they cannot fulfill each order for the branch, including rolling the coins. To ensure each branch has enough funds for all customers, the branch may not be able to provide you with what you may need each time. We appreciate your feedback regarding this experience. We hope this explains the situation and that you have a great day. ^Larisa

• C

  Christopher McBride

  2.0

  Slowest service I've ever received from a bank in my life. And they close whenever they want not when their signage says they will. Very dissatisfied with this location.

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  Response from the owner

  We are so sorry we’ve let you down, Christopher. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize for the extended wait time. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 9753. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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