U.S. Bank Branch N Broadway Pittsburg, Kansas

U.S. Bank Branch Reviews

2.7 stars based on 10 reviews

Featured Comments:

• P

  Paul Hutchins

  4.0

  I joined what is now US Bank in Pittsburg, Ks back in 1989. It has been several other names until US Bank took it over. I have always liked the service I received, until COVID hit. I am not sure how reducing the hours and employees is keeping us safe? If you need an appointment for some in person service, you can make an appointment online, however, they never seem to have current or next day openings available. So if it is something you need done right away you are out of luck. Of course they are still friendly. However, lately there is only one tube lane open and one drive-thru lane open so there are lines and you wait. I seems as they only have one person waiting on both. Another note is the ATM runs out of money. It has happened 3 times since COVID hit. I happens on the weekend when you have no option to withdraw funds as the bank is closed. It never happened to me before COVID. My big complaint is time. If I spend money at Walmart it is out of my account by the time I walk out to my car. If they make a mistake it takes several days to be corrected as they say they have to send it up to another branch to be corrected. The mistake wasn't made at branch. They should have the authority to correct it here where it was made the same day it is brought to their attention. IMO

• T

  Tina Culbertson

  2.0

  I have had nothing but a hard time from this bank since I opened it. They are very nice in person unless your getting on to them about mistakes they made with your account and if they offer you overdraft protection well don't use it because they remind you it's their money and give you overdraft fees that are not accurate. I was recently having to get fraud help it was a major thing dealing with them, the local branch never calls you back won't help you get charges off for overdraft fees when they are not accurate. I really don't like this bank. They can take money out of your account even if it's already counted out for pending charges but we can't do that how's that even legal. The pictures show I wasn't overdrawn when they added to overdraft fee's plus tried saying the money was pending but if you look closer you see those two transition's were already completed before the ATM withdrawal on the 9th and the withdrawal was made at 9:17 or 9:19 pm on the 9th. They wouldn't reverse the money back to me either $72.00 of charges that really messed up my account. I ended up with three or four overdraft fees.

• R

  R. Shackleford

  1.0

  Bad hours appointment only for lobby use.

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