U.S. Bank Branch S 312th St, Federal Way, Washington

U.S. Bank Branch Reviews

2.2 stars based on 49 reviews

Featured Comments:

• A

  Afiah ANNF

  5.0

  They are very friendly and espectful Well, if a customer spends 15 minutes at there must be reasonable reason. It might be it's rush hour, serving a disabled customer, or some customers are doing multiple things with the teller. Please let's be a bit patient, serving people is one of the difficult jobs. Thank you. 🙏

• M

  M

  1.0

  Worst customer service. No place to sit. Only one register is working and the rest are just sitting on their booth looking at their computers pretending like they don't see a line of 5 people " standing"

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  Response from the owner

  We are sorry to see that you experienced a long wait time during your visit, M. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• m

  martha hykel

  2.0

  Never ever answers the phone or calls back when you leave a message to call

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  Response from the owner

  Hello Martha, I'm sorry to hear you haven't been able to reach anyone at the branch for assistance. I can understand the frustration this must be causing you. For further help, we recommend that you reach out to Customer Service at 800.872.2657 where bankers are available to help you 24/7. I hope you are able to get the assistance you need going forward. Regards, ^Kim

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