U.S. Bank Branch Grass Valley Hwy, Auburn, California

U.S. Bank Branch Reviews

2.9 stars based on 11 reviews

Featured Comments:

• L

  Lynn Loftis

  5.0

  Always helpful when i go in. Very nice staff

• S

  Sue Hathcock

  1.0

  UsBank is terrible, policies change all the time without notice and the fees are insane. Don't use UsBank.

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  Response from the owner

  Good morning, Sue. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5659 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• W

  Wesley

  1.0

  The people at this branch are great, but I'm so beyond tired of US Bank's policies and practices. My card information got stolen, and someone spent an obscene amount of money at a Chipotle in Long Beach. I only knew because of my mobile notifications. I called the branch to talk about it and was written off to call a customer service line. While I was holding on the customer service line for twenty-seven minutes my card continued to be charged. When I finally got an agent they said they couldn't stop the transactions from processing, and that'd I have to wait until they finalize to file a dispute investigation to get my money back. I had to call my land lord today and tell them I had to defer rent this month which was embarrassing and something I've never had to do before. I've had nothing but bad experiences with US Bank. There's been countless times where a bill hits my account in the afternoon and overdraws my account by a few dollars, and the second the clock hits midnight they'll charge my account a $35 fee. I've never gotten these fees reversed even though I call every time I get one. At a corporate bank like this you're just a number. I'll be transferring everything I have to a credit union as soon as possible.

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  Response from the owner

  Thank you for taking the time to leave us a review, Wesley. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 9014. Once we receive your phone number, we'll give you a call within 2 business days. We look forward to hearing from you. ^Michael

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