U.S. Bank Branch Sw Nyberg St, Tualatin, Oregon

U.S. Bank Branch Reviews

2.4 stars based on 18 reviews

Featured Comments:

• C

  Carrie Williams-Brown

  5.0

  I've been going to this branch for the last year to submit daily cash deposits for my company/job. I've become a sort of "regular" which is kind of cool to experience. A lot of the staff know me by name and they're asking me about my business and how things are going, etc. I admit that I'm use to delivering that type of experience and service to my own regulars/customers but I don't experience it often being on the receiving end. It's great. Jesse, Lucia (sp?), Patrice (sp?), and Cathy (sp?) are just a few of the awesome individuals at this location that have provided me amazing customer service (service with a smile) over the last year. :D With that said, sometimes I visit the US Bank location off of Scholls Ferry, but it just doesn't compare to this one. I can see and feel the vibrancy of the smiles and friendliness here and that's with everyone wearing a mask. That's no easy feat if I am being honest! :)

• S

  Steven Torgerson

  1.0

  Customer service at the Tualatin, Oregon branch is nonexistent for some. I walk into that branch and I’m treated very well. My mom, however, gets treated as though she is something to be scraped off the bottom of one’s shoe. I’ve witnessed it firsthand, I’ve taken videos of the disrespect these same employees show my mom for no reason whatsoever – that was absent when they dealt with me. This is exclusive, a feature even, of the Tualatin branch of US Bank.I take my mom to other US Bank locations and have none of these problems. It seems the branch here in Tualatin stands apart. I’m sure my review will not be read, however, it doesn’t alter the fact that no one needs take my word for it. I don’t have to prove a single thing because I have a great many examples of the behavior to which I refer. At this point, I’m telling you, I’m going to give it this weekend and if I don’t get a satisfactory response, I’ll just upload everything I recorded to every social media platform I’m part of. It’ll be very interesting to see how people react to a 75 year-old woman being openly ridiculed, disrespected, and the obvious target of age related discrimination. I mean, how do people like these even operate in this world, where everything they do will likely be caught on camera, video/audio, who knows? These people truly don’t care because they figure if they get fired, well then, they can walk across the street and get a job at any of the 50 Starbucks in a single block’s radius, for $15/hr with a $5k sign on bonus. Tell me, what’s the incentive to become a productive member of society, a respectful and helpful member of society, when there are myriad reasons to act however you want? How does that translate to being good, respectful, helpful individuals in the workplace? I’ll tell you. It does not. Again, I’ll give it the weekend and if I’ve not heard anything from this, I’m just going to post every occasion where your employees went out of their way to be disrespectful, dismissive, and even cruel. Yeah, let’s see how that plays.

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  Response from the owner

  Thank you for taking the time to leave this review, Steven. We’re committed to maintaining a welcoming and diverse environment in all our locations and don’t tolerate discrimination of any kind. We’re troubled by your comments and would like to learn more to ensure your concerns are properly addressed. Can you please email us your phone number to [email protected] including reference number 2132. One of of Ambassadors will call you directly. We look forward to speaking with you soon. ^Larisa

• L

  Lynda Boatwright

  1.0

  An employee, Rachel, took it upon herself to verbally assault my mother, an 80 year old cleaning employee at the Nyberg Rivers strip mall today. While my mother was cleaning the parking lot, this employee determined she was a thief and screamed at her in the parking lot to “stay out of peoples cars.” I am not sure what this banks professional protocol is but not many operating procedures train to verbally assault older women in parking lots. Calling to discuss this issue , Rachel intimated to me that perhaps my mother, who was working at the time of the verbal assault, may have been drinking from the bag of wine she had just cleaned up. I asked to speak with her Supervisor but he was “out of the office today.” Rachel further insisted that my 80 year old mother was acting suspicious at 8 o’clock in the morning, cleaning up the parking lot… so she had to reprimand her because “that’s what she would want.” I have read several reviews here and it seems this branch needs a little training-maybe on profiling, blatant discrimination and customer service. So watch out everyone for the little old lady pushing a rolling garbage can tidying up the area- she is incredibly suspicious and threatening. Good Job US Bank, maybe Rachel should be in charge of Diversity and Inclusion.

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  Response from the owner

  This is very concerning to hear, Lynda. We apologize for the treatment your mother endured and would like to speak with you to have this behavior escalated to upper management. If you don't mind, please send us an email with your phone number to [email protected], including reference number 4102. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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