U.S. Bank Branch N Broadway Billings, Montana

U.S. Bank Branch Reviews

2.7 stars based on 5 reviews

Featured Comments:

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  Cheryl Rubino-Herschman

  5.0

  I'm so happy that I chose US BANK! I delt with this bank since 1999..or earlier..The workers here are unbelievable..They help you every which way that they can. Thank you to all the employees here and special thanks to Matt Martin..who put up with me with all my questions and problems! To all the employees here....YOU ARE AN AWESOME GROUP! Thank you again!

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  Dave

  1.0

  US bank is so ironically un-American, they have zero compassion or care for our Military service members. My daughter had a US Bank account until today, because of their lack of support and compassion. She left for Marine Boot Camp in September and was under the impression her account was in good standing and that there were no monthly support fees. Today I find out that her account was over-drafted and in a negative balance of roughly 85 dollars. This was due to a "Monthly service Fee" that they charged her ($24.95) on a zero balance account, they then over-drafted her twice due to an auto payment of $1.50 (she was told all auto payments had been stopped) and proceeded to charge her 36 dollars and caused the account to go further into the negative. After seeing this (it was a joint account opened for her since she was under 18 when the account was created) I called the downtown branch, was told I would need to speak with the branch manager craig vihinen (I would capitalize his name, but he doesn't deserve the respect), but that he was busy and would call me back. Three hours later, craig called me back, I explained the situation and his response was , I can't (won't) help you, pay the 85 dollars and we can close your account. He had zero sympathy, no intention or desire to remove any of the fees. I was appalled by his response and immediately drove to a branch and closed the account. The lack of compassion, especially during these times is disgusting. I myself am an Iraqi War Veteran and will NEVER recommend US bank to anyone, quite the contrary. I will be sure to tell all friends and family to discontinue their use of this bank if they have accounts there, and I encourage you to do the same. If you are looking for a bank that cares about your needs or the needs of your family, look elsewhere. If you are reading this and have a US bank account, I would highly suggest that you reevaluate your financial institution and perhaps even ask them what they have done for this country, other than dismiss the needs of their proudly serving military personnel. Shame on you US bank.

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  Response from the owner

  Good morning Dave, I really appreciate the time you've taken to leave your review. First, I'd like to thank both you and your daughter for your service. I'm very sorry that your experience has left you feeling that you are not valued. I assure you this is not the case and we'd really like to speak with you about what happened, so that we can look into this further. Please send us an email at [email protected] with your phone number and reference number 9051. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

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  Tammy Dodge

  3.0

  Their hours of operation are not good. No weekend hours and they are not open until noon.

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  Response from the owner

  Hello Tammy, Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

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