ValleyStar Credit Union Buck Mountain Rd, Roanoke, Virginia

ValleyStar Credit Union Reviews

3.3 stars based on 9 reviews

Featured Comments:

• T

  Trevor and Tristen Beyer

  5.0

  Dealing with Trudy at the branch located in Roanoke on Buck Mtn. Rd. with buying a truck that was over 10 years old. TOP NOTCH... We tried getting finance with several banks and credit unions both local and out of state for a used vehicle loan. No one we talked with could help us with the financing due to the age of the truck. Not even institutions we have dealt with in the past with outstanding records. The truck was a great deal hard to pass on but couldn't find a lender willing to work outside the box on it.. We did the online application with Valley Star in the morning - That afternoon we were approved. This was by far the most hassle and stress free vehicle loan process we have ever experienced. I used to be in mortgage banking and was surprised at how smoothly it all went. The monthly payment was below what we had hoped for and well below the maximum we wanted to pay a month. We strongly encourage anyone looking for a used vehicle loan to give Valley Star a try. They were a God send to us.

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  Response from the owner

  Thank you for the 5-Star Review! We are so happy to have you join our membership and look forward to serving your financial needs for years to come.

• A

  Andy Searight

  1.0

  Do not do business with this bank been on the phone for 2 days trying to order a new payment book, I am place into phone que and call 25 and after the 30 minutes on hold the line hangs up. Then would call select the right department to be sent to then the phone hangs up. I have been making my car payments on time and have been getting late charges since last October and they even sent my car payment to my savings not sure how that happen. Well when you don’t get you money next don’t call me. I will be reaching out to the SEC about this is the worst bank in the world ever zero customer service and to much automation and believe me if truck show up to my house to tow my car. Better start looking for another bank I will this one shut down. Go some where else and bank this one is a joke.

• J

  Joshua Lute

  1.0

  This is probably the worst bank in the world. Their online presence is awful. the app is terrible. Nothing is straightforward. It was impossible to speak to a customer service rep. I finally had had to get the Spanish rep on the line, and ask if he spoke English, turns out, he doesn't even work for this bank. If I could give this bank zero stars, I would. I recommend you

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  Response from the owner

  Hi, Joshua. We're sorry to hear that you're dissatisfied with our credit union. Please know that our contact center is experiencing high call volume and our team members are answering calls as quickly as they can. Thank you for your review and we hope to speak with you soon!

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