WaFd Bank E Sycamore St, Globe, Arizona

WaFd Bank Reviews

3.2 stars based on 5 reviews

Featured Comments:

• B

  Butch Murphy

  5.0

  My family has been banking here for years, tellers are so nice.

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  Response from the owner

  Hello 3utch, Thanks so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you and your family with great customer service. Thank you for allowing us to serve your banking needs. -Maria P.

• V

  Victoria Carella

  1.0

  The problem is not with the local bank branch. The problem is with headquarters. The local bank in Globe is great BUT the corporate headquarters is poor. Headquarters customer service is poor. When you call them you get put on hold for 10 minutes minimum. And then customer service never solves any issue. They write a ticket and it disappears into the system and they never follow up. Their online banking is so so. Their IT department can not resolve some basic problems with their online banking. They are trying to force people to download their app. This bank used to be nice but it has changed.

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  Response from the owner

  We're sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review.

• V

  Veneta Molina

  3.0

  It seems oike every week or few days the online banking app is having issues. Its so fustrating when you need to check info and it takes forever and keeps kicking you out. Also not to mention our ATM is always down alot too... Im so ready to switch banks. I travel for work and have business so I use the ATM for deposits and what not....grrrr....

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  Response from the owner

  We're sorry to hear you had a disappointing experience with the local ATM and our Online Banking. We are escalating your feedback to the local management team for review

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