Wells Fargo Bank Bluffton Rd, Bluffton, South Carolina

Wells Fargo Bank Reviews

3.0 stars based on 14 reviews

Featured Comments:

• K

  Keniia LG

  5.0

  This bank is very good I recommend it for me it is very important that they speak Spanish and perhaps not only for me for many people it is also the attention is very good they are very kind and they look for a way to help you your account can be very safe in this site🤝

• K

  KC CHISOLM

  1.0

  7 years ago I opened a secured card account with Wells Fargo in order to improve my credit. This was the first place I looked to and now it has done nothing except negatively impact my credit. 7 years later. I got the secured card with $300 and 5 years later after maintaining excellent on time payments and kept my balance at or below 30% of my available $300 credit, I was approved for one of their credit cards. I maintained my excellent on time payments. My credit score had improved dramatically as I was working on it in various ways. I have been extremely conscious of all of my credit-making decisions because ultimately my credit score improving was my goal. I just received a letter that said Well Fargo closed my credit card account and could not reveal all of the decisions in the process. Some of the things that they put were low payments to balance, not true. I have a zero balance and have always made my payments on or before the due date. Higher limit than available again, Not true. I am at zero balance and have never exceeded my limit. Too many open credit accounts again, Not true and low credit score. Not true. My credit has dramatically improved. However, with Wells Fargo's decision to drop a great customer, they have in turn negatively impacted my credit, which is counterproductive for the entire reason I got involved with this company. I have a lot of feelings about this because for 7 years I have worked on my credit and maintained a positive side of all of my accounts. Now for absolutely no reason they are deciding to be the only negative impact I have on my credit report when they are the ones that I initially trusted to start my credit repair process. Do not trust them.

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  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time and I'm sorry to hear this has been your experience with us. -Nick, Wells Fargo HL Social

• A

  Austin Bridi

  2.0

  We’ve been banking with this Wells Fargo for a few years now. The service the past few months has really gone down hill. We used to walk into the door and be greeted by all the bankers and tellers as they all knew us by name and always asked how business was going. The new manager is not very friendly or professional, majority of the staff quit or was fired.. there is only 2 we know now out of the 6 many had been working there for a while and did an amazing job. They are understaffed almost every time you go in there usually only one teller working.. and have to wait forever!! You need appointments to do the simplest things or even to speak with a banker. We own a large company and are consistently making deposits. The service here has really gone down the drain.. it’s very unfortunate as we enjoy walking into the bank and seeing everyone and reacting with them building a relationship. You can tell the staff is being over worked and unappreciated. New tellers are in there every month and you can tell they don’t look very happy. This is a management issue that seems to be on going. Thank you -Austin

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  Response from the owner

  Thanks for sharing this feedback, Austin, and I'm sorry to hear the customer experience at this location has not met your expectations recently. Your concerns are important and I want to ensure this is reviewed by the appropriate team. Without sharing account numbers, please provide your full name, phone number, and address in an email to [email protected]. Be sure to mention your Google username and review as well. Thanks so much. -Nick, Wells Fargo HL Social

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