Wells Fargo Bank Smoketown Rd, Woodbridge, Virginia

Wells Fargo Bank Reviews

2.7 stars based on 20 reviews

Featured Comments:

• C

  Canned Tuna

  5.0

  Nice friendly people got an account right away!

• R

  Richard Posada

  1.0

  Horrible un organized staff. No sign in for service outside of tellers. No public restrooms but apparently it’s up to the employees discretion. Total un professional environment.

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  Response from the owner

  We appreciate your feedback, Richard. If you have any questions or concerns, please contact us directly at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• B

  Bill Lawrence

  1.0

  There is a reason I stopped doing business with Wells Fargo and this branch recently reminded me as to why. My wife belongs to a non-profit organization to benefit kids in West Africa and provide scholarships, bedding, equipment, and other necessities in a country with no public education. The officers have changed and she needed access to the account as a financial secretary. The chapter president drove down from Maryland for a 1:00 pm appointment and he got stuck in traffic so he was maybe 15 minutes late. We walked in and they asked if we needed help and we said we had a 1 pm appointment. They said to wait so we did. There was 1 banker in the bank helping a client and it seemed everyone else was on a nice long lunch. At about 1:40 a nice lady came in for her 1:30 appointment and another staff member came back from lunch and called her to her desk while we just sat there. That was fine but then banker 1 got up and came over and without even taking a breath started lecturing us about the fact that they had a full schedule for appointments and because we were more than 10 minutes late they probably wouldn't even help us and if we were lucky and someone didn't show and they felt like it they might help us. She then proceeded to walk behind the teller counter and stand there doing nothing for another 20 minutes. In fairness I believe she was trying to help her original client with some teller services related to her visit. We continued to wait and when the 1:30 person left the other lady asked us what we needed. She was very nice and helpful and it only took about 15 minutes to resolve our issue. During that time Banker 1 offered the most disingenuous apology I have ever heard but did have some sound advice to offer about the situation. Wells Fargo as an institution is pathetic. As others have noted their ATM machines seem to always be broken and I can do more at home from my couch than I can in person with a teller. Their customer service is worse than any other bank I have done business with but then again I am only 54 so consider that. Please do yourself a favor and stay clear of them. This is my only experience at this branch and some of the staff seemed friendly and helpful but it just reinforces the horror show that is Wells Fargo. I don't want to make a direct accusation but this behavior did seem to have some racial motivation behind it and I will leave it at that. This individual was so rude and unprofessional.

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  Response from the owner

  Hi there. Thank you for taking the time to share this concern. I want you to know we take this kind of feedback very seriously. Please allow me the chance to ensure this is thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further with you through email. -Shaun, Wells Fargo HL Social

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