Wells Fargo Bank Marblestone Dr, Woodbridge, Virginia

Wells Fargo Bank Reviews

3.5 stars based on 11 reviews

Featured Comments:

• M

  Metic Ular (AcumenJay)

  5.0

  This particular branch stands out with excellent customer/client services. Hospitality and a friendly smile is something you can ALWAYS expect here. For me, I’ve been with them (Wells Fargo) for a little over 7yrs. And they’ve provided me with the necessities throughout these years. THANKS Mr. Abdullah and staff for ALWAYS showing consideration.

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  Response from the owner

  Thank you for taking the time to leave a review. It’s wonderful to see that you’ve had such a positive experience at this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• S

  Suomy Nona

  1.0

  If there was an option for 0 stars they would have gotten it. Just because you’re kind, in which the staff is, it doesn’t mean what you are doing is ethical. Atm got jammed when pulling out a large sum of money. I never received my withdraw. My balance got updated as if I received the money. They fixed the atm quick but did not credit me. They said up to 10 businesses days. Imaging trying to take out all the money in your account, not receiving it and being left with nothing for 10 days! How do you get to work, get gas, or get food? I got fined by my landlord for my bill being late. Worse policy ever. Apathetic and pathetic customer care. I even have video of their atm jamming and they don’t even accept it. Crooks

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  Response from the owner

  Hi there. I've responded on your other review as well and I wanted to share appreciation for taking the time to share this concern. I want you to know we take this kind of feedback very seriously. Please allow me the chance to ensure this is thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further with you through email. -Shaun, Wells Fargo HL Social

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  Morgan Hill

  1.0

  If I could give negative stars I would!!! Worst bank ever. Bad customer service. They only want $$$ for every little thing they can. TERRIBLE. Never again Wells Fargo at ANY location!

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  Response from the owner

  Thanks so much for your feedback, Morgan. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

More reviews (8)